Re: Thanks for your help
Thanks for your help during my stay in UK where I had never been to. The conference: Future of the Airline Industry was interesting. I had pleasure to meet UK sales team. I look forward to seeing some of UK staff who will visit Dubai office soon.
Regards, Nick
Monday, December 18, 2006
Being Direct and Brief
Thank for Your Help
Dear Mr. Brown,
Thanks for your help at the conference in London on the future of the airline industry.
Your UK sales team is wonderful. There are plans to bring some UK staff to Dubai at the end of the year to see how we run the Dubai office. I am looking forward to seeing you.
Best wishes,
Mary
Dear Mr. Brown,
Thanks for your help at the conference in London on the future of the airline industry.
Your UK sales team is wonderful. There are plans to bring some UK staff to Dubai at the end of the year to see how we run the Dubai office. I am looking forward to seeing you.
Best wishes,
Mary
Thanks for your help in London
Subject : Thanks for your help in London
Your assistance in the interesting conference on the air industry is highly appreciated. I had the great pleasure to meet your wonderful UK sales team and look forward to seeing them in the Dubai office at the end of the year.
Your assistance in the interesting conference on the air industry is highly appreciated. I had the great pleasure to meet your wonderful UK sales team and look forward to seeing them in the Dubai office at the end of the year.
Conference in London
Thank you for your help. The conference was really interesting. Please give my best regards to your UK sales team. There are plans to bring some UK staff over to Dubai at the end of the year. I look forward to seeing you.
Conference in London
Thank you for your help. The conference was really interesting. Please give my best regards to your UK sales team. There are plans to bring some UK staff over to Dubai at the end of the year. I look forward to seeing you.
Subject: Conference in London
Thanks for your help during the airline industry conference last week. Your help was really appreciated and the conference was really interesting. I had pleasure to meet your wonderful UK sales team. There are plans to bring UK staff to Dubai office at the end of the year.
Look forward to seeing you.
Regards
Thanks for your help during the airline industry conference last week. Your help was really appreciated and the conference was really interesting. I had pleasure to meet your wonderful UK sales team. There are plans to bring UK staff to Dubai office at the end of the year.
Look forward to seeing you.
Regards
Being Direct and Brief (2)
Re: Baltic States’ Market Developments
Thanks for your information. Krista Kilvet will be interested in your reports on Baltic States’ demand for consumer products over the next five years. By your presentation with political and economic back ground, the board would decide the large investment in the near future.
Regards, Stuart
Thanks for your information. Krista Kilvet will be interested in your reports on Baltic States’ demand for consumer products over the next five years. By your presentation with political and economic back ground, the board would decide the large investment in the near future.
Regards, Stuart
Baltic States Market developments
Thanks for your information. I’ve forwarded your mail to Krista Kilvet who is taken over from Doris Kareva. Would you please give a presentation at our Head office on the whole political and economic background in the region? The Board should be interested as we may be making some large investment in the near future.
Re market developments
Dear Mr Brown,
Thank you for your information about the market changes in the Baltic States. I’ve forward your email to our representative in Estonia, Krista Kilvert.
Would you be interested in giving a presentation on the whole political and economic background in the region?
Thank you for your information about the market changes in the Baltic States. I’ve forward your email to our representative in Estonia, Krista Kilvert.
Would you be interested in giving a presentation on the whole political and economic background in the region?
Baltic States Development
Subject : Baltic States Development
Thanks for sending me all the information about market changes in the Baltic and I’ve forwarded it to Krista Kilvet, our new representative in Estonia. We hope you could give a presentation about the political and economic background in the region to our Board at the Head Office. Look forward to hearing from you ASAP.
Thanks for sending me all the information about market changes in the Baltic and I’ve forwarded it to Krista Kilvet, our new representative in Estonia. We hope you could give a presentation about the political and economic background in the region to our Board at the Head Office. Look forward to hearing from you ASAP.
Subject: Market developments in the Baltic States
Thanks for your information. The information about expected demand for consumer products I’ve forwarded to Krista Kilvet, our representative in Estonia. Would you give a presentation at our Head office? The Board would be interested as we may be making large investments.
Look forward for your reply.
Thanks for your information. The information about expected demand for consumer products I’ve forwarded to Krista Kilvet, our representative in Estonia. Would you give a presentation at our Head office? The Board would be interested as we may be making large investments.
Look forward for your reply.
Confirmation of the next meeting on 4 Jan
Re our conversation, let’s meet in lobby of the Intercontinental Hotel TST at 2pm.
Be my guest for dinner. See you there.
Be my guest for dinner. See you there.
Meeting Confirmation
Re: Meeting Confirmation
Regarding our phone conversation, we will meet at the lobby of the intercontinental Hotel in TST at 2pm on 4th January. I look forward to seeing you there. If you are available, I will treat you dinner.
Regards, Eric
Regarding our phone conversation, we will meet at the lobby of the intercontinental Hotel in TST at 2pm on 4th January. I look forward to seeing you there. If you are available, I will treat you dinner.
Regards, Eric
Confirmation of meeting
Subject : Confirmation of Meeting
As spoken this morning, our next meeting on 4 January at 2pm at the lobby of the Intercontinental Hotel at TST is confirmed. After the meeting, I’ll dine with you and see you there.
As spoken this morning, our next meeting on 4 January at 2pm at the lobby of the Intercontinental Hotel at TST is confirmed. After the meeting, I’ll dine with you and see you there.
Confirmation of meeting
Dear Mr. Brown,
Confirmation of Meeting
We agreed on phone to meet at 2:00pm on 4 January at the lobby of the Intercontinental Hotel in Tsim Sha Tsui.
After that, I would like to invite you to have a dinner at the restaurant of Shereton Hotel.
Best wishes,
Mary
We agreed on phone to meet at 2:00pm on 4 January at the lobby of the Intercontinental Hotel in Tsim Sha Tsui.
After that, I would like to invite you to have a dinner at the restaurant of Shereton Hotel.
Best wishes,
Mary
Confirmation of meeting
Dear Mr. Brown,
Confirmation of Meeting
We agreed on phone to meet at 2:00pm on 4 January at the lobby of the Intercontinental Hotel in Tsim Sha Tsui.
After that, I would like to invite you to have a dinner at the restaurant of Shereton Hotel.
Best wishes,
Mary
We agreed on phone to meet at 2:00pm on 4 January at the lobby of the Intercontinental Hotel in Tsim Sha Tsui.
After that, I would like to invite you to have a dinner at the restaurant of Shereton Hotel.
Best wishes,
Mary
Hong Kong Tourist report
To: Hong Kong Tourism Board
Report of Hong Kong Tourism
Hong Kong is an attractive tourist place, which attracts millions of tourists from different areas. However, there are many aspects need to be improved:
Hong Kong is high populated areas, which gives rise to high traffic congestion and crowded environment. Luckily, Hong Kong has good infrastructure which smooth out the seriousness of traffic congestion.
According to authorized statistics, the indoor air conditioned temperature in public is the lowest in the world. So that, Hong Kong government advertise the temperature should be kept at 25 degree.
Furthermore, tourists complaints are on increasing trend due to corruption between shops and tourist agents, for example, cash rebates. In the meantime, the blacklists of those shops are distributed to tourists when arrived at Hong Kong.
On the other hand, Hong Kong still stands high position in tourist centre due to the following:
1. Many famous branded shops can be founded in HK, such as Central and Tsimshatsui.
2. Various kinds of dishes from different country, we can find Thai, Japanese, Italian, French, Indian cuisines in Hong Kong, especially delicious Chinese food.
3. Wide variety of products in terms of price, class, country and design etc.
4. No sales tax is levied in Hong Kong.
5. Safe place
6. Night life with sophisticated place, such as Lan Kwai Fong with long service hours till mid-night.
7. No foreign exchange restriction
I would like to recommend the following measure to reinforce our strengths:
1. Set up more tourist centre on each MTR and railway station
2. Build up more tourist spots.
3. Plan more interesting route to countryside and hiking
Thanks a lot
Sandy, Flora
Report of Hong Kong Tourism
Hong Kong is an attractive tourist place, which attracts millions of tourists from different areas. However, there are many aspects need to be improved:
Hong Kong is high populated areas, which gives rise to high traffic congestion and crowded environment. Luckily, Hong Kong has good infrastructure which smooth out the seriousness of traffic congestion.
According to authorized statistics, the indoor air conditioned temperature in public is the lowest in the world. So that, Hong Kong government advertise the temperature should be kept at 25 degree.
Furthermore, tourists complaints are on increasing trend due to corruption between shops and tourist agents, for example, cash rebates. In the meantime, the blacklists of those shops are distributed to tourists when arrived at Hong Kong.
On the other hand, Hong Kong still stands high position in tourist centre due to the following:
1. Many famous branded shops can be founded in HK, such as Central and Tsimshatsui.
2. Various kinds of dishes from different country, we can find Thai, Japanese, Italian, French, Indian cuisines in Hong Kong, especially delicious Chinese food.
3. Wide variety of products in terms of price, class, country and design etc.
4. No sales tax is levied in Hong Kong.
5. Safe place
6. Night life with sophisticated place, such as Lan Kwai Fong with long service hours till mid-night.
7. No foreign exchange restriction
I would like to recommend the following measure to reinforce our strengths:
1. Set up more tourist centre on each MTR and railway station
2. Build up more tourist spots.
3. Plan more interesting route to countryside and hiking
Thanks a lot
Sandy, Flora
Tourism Consultant
Dear Mr. Adam,
I am going to report my point of view of the infrastructures of Hong Kong Tourism. During my six weeks visit, I find Hong Kong is one of the best places for visitors to spend their holidays. It is a place with traditional Chinese and English culture, it must be because Hong Kong is governed by United Kingdom for over one hundred year. Also, it is a metropolitan city and financial centre of the Asia. It is really an amazing place.
However, during my visit it seems that there are still some room for the government to develop the tourism industry of Hong Kong. First of all, during these days we have only a few opportunities to see some Western style buildings in Hong Kong. Some of the most memorial and historical structures had been destroyed. It means that tourists find it hard to remember Hong Kong was once a British colony for the past hundred years.
Secondary, it seems that Hong Kong is suffering from very poor air pollution. Tourists cannot see the Victoria Harbour view from the peak clearly. Also, tourists feel freezing in the shopping mall, transportation, restaurant and hotels. Feedback from tourists it is not necessary to set the temperature too low. It may be a bad impression for their visit.
Finally, there are only a few tourism sceneries in Hong Kong. After the first visit tourists find there is no more attractive places for them to visit again in Hong Kong. Hong Kong Disneyland, Ocean Park, the Nhong Ping 360’ and the Wetland Park are too small for visitors to spend a whole day visit.
It is recommend the government of Hong Kong should put more attention to the tourism infrastructures and improve the air pollution of the city.
Thank you for your kind attention.
I am going to report my point of view of the infrastructures of Hong Kong Tourism. During my six weeks visit, I find Hong Kong is one of the best places for visitors to spend their holidays. It is a place with traditional Chinese and English culture, it must be because Hong Kong is governed by United Kingdom for over one hundred year. Also, it is a metropolitan city and financial centre of the Asia. It is really an amazing place.
However, during my visit it seems that there are still some room for the government to develop the tourism industry of Hong Kong. First of all, during these days we have only a few opportunities to see some Western style buildings in Hong Kong. Some of the most memorial and historical structures had been destroyed. It means that tourists find it hard to remember Hong Kong was once a British colony for the past hundred years.
Secondary, it seems that Hong Kong is suffering from very poor air pollution. Tourists cannot see the Victoria Harbour view from the peak clearly. Also, tourists feel freezing in the shopping mall, transportation, restaurant and hotels. Feedback from tourists it is not necessary to set the temperature too low. It may be a bad impression for their visit.
Finally, there are only a few tourism sceneries in Hong Kong. After the first visit tourists find there is no more attractive places for them to visit again in Hong Kong. Hong Kong Disneyland, Ocean Park, the Nhong Ping 360’ and the Wetland Park are too small for visitors to spend a whole day visit.
It is recommend the government of Hong Kong should put more attention to the tourism infrastructures and improve the air pollution of the city.
Thank you for your kind attention.
Dear Mrs. Chow,
Hong Kong is a shopping and dinning paradise. Every year, there are many tourists visiting Hong Kong. However, other Southeast Asian countries have begun to attract these tourists. In order to keep Hong Kong being attractive, we should be aware of our strengths and weaknesses in tourism.
Firstly, the main problem we are facing is air pollution. Our environment seems not to be suitable for sun and sand holidays. Secondly, the transportation fee is relatively high.
As the main cause of air pollution is from the factories in Guangdong province, we suggest discussing it with government officers of this province. For the problem of high transportation fee, we suggest to give a free one day pass to every tourist so that they could enjoy free trips.
One of our strengths is that we have quality tourism service. Many shops can provide genuine products with clearly displayed prices as well as product information. As long as we can ensure superb customer service with front-line staff possessing extensive product knowledge, our reputation of shopping and dinning paradise could be maintained.
I hope the above information would be useful to you. Should you have any queries, please feel free to contact me.
Yours truly,
Agnes Elaine
Hong Kong is a shopping and dinning paradise. Every year, there are many tourists visiting Hong Kong. However, other Southeast Asian countries have begun to attract these tourists. In order to keep Hong Kong being attractive, we should be aware of our strengths and weaknesses in tourism.
Firstly, the main problem we are facing is air pollution. Our environment seems not to be suitable for sun and sand holidays. Secondly, the transportation fee is relatively high.
As the main cause of air pollution is from the factories in Guangdong province, we suggest discussing it with government officers of this province. For the problem of high transportation fee, we suggest to give a free one day pass to every tourist so that they could enjoy free trips.
One of our strengths is that we have quality tourism service. Many shops can provide genuine products with clearly displayed prices as well as product information. As long as we can ensure superb customer service with front-line staff possessing extensive product knowledge, our reputation of shopping and dinning paradise could be maintained.
I hope the above information would be useful to you. Should you have any queries, please feel free to contact me.
Yours truly,
Agnes Elaine
HK tourism consultant
Dear Mr. Chung,
As you requested we have analysed Hong Kong’s potential as a tourist destination.
Firstly I would like to start with the most positive aspects.
As you may know Hong Kong is a mixture of cultures which means very different people, food and traditions altogether. It is an amazing destination which is easy to visit because of the convenient public transportation network, efficient banking service and not very expensive restaurants.
On the other hand, those tourists who like to enjoy countryside while travelling can find spectacular views and go hiking choosing a wide range of mountain trails.
Secondly, I’m afraid that pollution could be a little problem since tourists might feel a little uncomfortable. Unfortunately, a few citizens haven’t got the appropriate manners so travellers could feel like not being welcome. Finally, I would like to remind you that Hong Kong is a quite busy city meaning that accommodation is a little expensive.
Please don’t hesitate to contact me if you require further information.
Sincerely yours,
Mr. Tou
As you requested we have analysed Hong Kong’s potential as a tourist destination.
Firstly I would like to start with the most positive aspects.
As you may know Hong Kong is a mixture of cultures which means very different people, food and traditions altogether. It is an amazing destination which is easy to visit because of the convenient public transportation network, efficient banking service and not very expensive restaurants.
On the other hand, those tourists who like to enjoy countryside while travelling can find spectacular views and go hiking choosing a wide range of mountain trails.
Secondly, I’m afraid that pollution could be a little problem since tourists might feel a little uncomfortable. Unfortunately, a few citizens haven’t got the appropriate manners so travellers could feel like not being welcome. Finally, I would like to remind you that Hong Kong is a quite busy city meaning that accommodation is a little expensive.
Please don’t hesitate to contact me if you require further information.
Sincerely yours,
Mr. Tou
Short report of local tour guide
Since 2004, the number of tourists from mainland has increased sharply. They come to Hong Kong for both shopping and sight-seeing. However, there are many complaints about the bad attitude of local tour guides. They take the tourists to many shopping centres and force them to buy a minimum amount of souvenirs. If they refuse to buy, they can’t go back to their hotels.
These incidents damage the reputation of Hong Kong tourism. Many mainlanders prefer to go Hong Kong by themselves instead of joining the tours. Some of them even switch to go to other Asian countries. We must face the problem seriously.
Firstly, the Tourism Board should provide the industry participants regular training and seminars in order to reinforce their ethics. Secondly, the government should implement the guidelines for conducting the business of travel agents. Finally, the regular monitors should be conducted and disclose the name of agents violating the guideline.
These incidents damage the reputation of Hong Kong tourism. Many mainlanders prefer to go Hong Kong by themselves instead of joining the tours. Some of them even switch to go to other Asian countries. We must face the problem seriously.
Firstly, the Tourism Board should provide the industry participants regular training and seminars in order to reinforce their ethics. Secondly, the government should implement the guidelines for conducting the business of travel agents. Finally, the regular monitors should be conducted and disclose the name of agents violating the guideline.
Outlining the problem area and the areas of potential
Based on the Hong Kong Tourism Board information, many tourists have complained about the tourist guide always leading them to buy consumer products but spending little time on sightseeing. Moreover, tourists feel that the tourist guides don’t have good presentation skill to introduce spotting point in Hong Kong.
Besides, tourists also stated that air pollution is very serious everywhere especially Mongkok & Causeway Bay.
For the solutions of the above, route should be re-arranged by travel agency to spend more time for sightseeing. And training should be provided to the tourist guides for improving their presentation skill. For air pollution, Hong Kong government had already set up a rule in order to improve current situation.
Besides, tourists also stated that air pollution is very serious everywhere especially Mongkok & Causeway Bay.
For the solutions of the above, route should be re-arranged by travel agency to spend more time for sightseeing. And training should be provided to the tourist guides for improving their presentation skill. For air pollution, Hong Kong government had already set up a rule in order to improve current situation.
Monday, December 11, 2006
Tourism on the island of Bozburun
Two problems:
The Bozhurun is a nice place for all people but it seems the place is only sun and sand Holidays. To be honest, I’m not sure that Tourists may be spending much.
Other Factors:
Its good sounds to hear HK government invest money for building so it has been a benefit from service customer. Base on this investment, we can improve the construction of the building. The quality of building may be quite good. And I think there mightn’t be destroyed an unspoilt areas issue.
Solutions:
Could it possibly improve product. Such as motor water bicycle, flowing banana, provide snake food. Why don’t we to do advertising on TV, radio, Internet and MTR for attracting tourists from other area. I wonder if I could like to know all cultural tourism to provide perfect service to customer based on training.
The Bozhurun is a nice place for all people but it seems the place is only sun and sand Holidays. To be honest, I’m not sure that Tourists may be spending much.
Other Factors:
Its good sounds to hear HK government invest money for building so it has been a benefit from service customer. Base on this investment, we can improve the construction of the building. The quality of building may be quite good. And I think there mightn’t be destroyed an unspoilt areas issue.
Solutions:
Could it possibly improve product. Such as motor water bicycle, flowing banana, provide snake food. Why don’t we to do advertising on TV, radio, Internet and MTR for attracting tourists from other area. I wonder if I could like to know all cultural tourism to provide perfect service to customer based on training.
Toursim on the island of Bozburun
Dear Mr. Sun,
A report on tourism on the Bozburun Island
I have visited the Bozburun Island for a week. To be honest, I am not sure that Bozburun is a good place for tourism as there are two problems with it. First of all, it seems to be only suitable for sun and sand holidays. Actually, there isn’t any shopping mall on the island and tourists wouldn’t spend much on shopping.
Although money has been a bit benefit, we might be suffered from poor quality construction. Also, I’m afraid that some unspoilt areas would be destroyed by pollutions.
In order to tackle the problems that I have mentioned, it would be better if we could improve the products and increase the interest of tourists to visit the Bozburun island. Perhaps we could develop cultural tourism to attract tourists from other areas. Moreover, it seems that we could improve our customer service by providing more training to our staff.
I hope this report will be useful to you. For further information, please feel free to contact me.
Regards,
Agnes Elaine
A report on tourism on the Bozburun Island
I have visited the Bozburun Island for a week. To be honest, I am not sure that Bozburun is a good place for tourism as there are two problems with it. First of all, it seems to be only suitable for sun and sand holidays. Actually, there isn’t any shopping mall on the island and tourists wouldn’t spend much on shopping.
Although money has been a bit benefit, we might be suffered from poor quality construction. Also, I’m afraid that some unspoilt areas would be destroyed by pollutions.
In order to tackle the problems that I have mentioned, it would be better if we could improve the products and increase the interest of tourists to visit the Bozburun island. Perhaps we could develop cultural tourism to attract tourists from other areas. Moreover, it seems that we could improve our customer service by providing more training to our staff.
I hope this report will be useful to you. For further information, please feel free to contact me.
Regards,
Agnes Elaine
Report of tourism on the island of Bozburun
Report of tourism on the island of Bozburun
The island of Bozburun is beautiful and peaceful but it seems that there are only sun and sand holidays. To be honest, the tourists seem do not spend much.
It seems large amount of investment could be a benefit to the developing of tourism on the island. Due to the poor quality construction, I wonder if we can improve the basic infra-structures. I think it would be a good idea to protect the unspoilt areas from being destroyed.
Actually, there can be a lot of solutions. Perhaps we could improve product, such as handmade souvenirs, honey moon package, company barbecue gathering. At the same time, we could develop cultural tourism. I think we can improve customer service by providing professional training about hospitality. By doing those, it might attract tourists from overseas.
Jessica and Flora
The island of Bozburun is beautiful and peaceful but it seems that there are only sun and sand holidays. To be honest, the tourists seem do not spend much.
It seems large amount of investment could be a benefit to the developing of tourism on the island. Due to the poor quality construction, I wonder if we can improve the basic infra-structures. I think it would be a good idea to protect the unspoilt areas from being destroyed.
Actually, there can be a lot of solutions. Perhaps we could improve product, such as handmade souvenirs, honey moon package, company barbecue gathering. At the same time, we could develop cultural tourism. I think we can improve customer service by providing professional training about hospitality. By doing those, it might attract tourists from overseas.
Jessica and Flora
Island of Bozburun
After two months of field work at the island of Bozburun we’ve found out the following conclusions:
Although we thought the island may be a resort it seems that the range of the activities may be a bit limited. I think that tourist could have slight difficulties to enjoy their selves and as a result they wouldn’t spend much.
On the other hand, our investment in this project has made a good profit. Actually, 5 hotels have invested in the island and a casino may join the project next week. I’m afraid that the investments could fail because of the quality construction. To be honest the quality is not very good. Besides, unspoilt areas might be a bit damaged if we run our present project.
In that case I would like to present you some solutions that I think they may help.
First of all it would be better to slightly improve our product strategy. That might be better if we attract tourists from other areas so that we could improve our aims. In order to achieve it I think it might be useful to create a cultural tourism in order to let them realize that we are offering a wide range of activities. In that case, a customer service office may be a bit necessary. I would like to suggest that you prepare a training course for the staff making sure that they would be ready to answer all kind of enquiries.
I guess the idea I’m providing to you may sound quite expensive but let me tell you that I’m pretty sure there aren’t other ways to solve the problem.
Although we thought the island may be a resort it seems that the range of the activities may be a bit limited. I think that tourist could have slight difficulties to enjoy their selves and as a result they wouldn’t spend much.
On the other hand, our investment in this project has made a good profit. Actually, 5 hotels have invested in the island and a casino may join the project next week. I’m afraid that the investments could fail because of the quality construction. To be honest the quality is not very good. Besides, unspoilt areas might be a bit damaged if we run our present project.
In that case I would like to present you some solutions that I think they may help.
First of all it would be better to slightly improve our product strategy. That might be better if we attract tourists from other areas so that we could improve our aims. In order to achieve it I think it might be useful to create a cultural tourism in order to let them realize that we are offering a wide range of activities. In that case, a customer service office may be a bit necessary. I would like to suggest that you prepare a training course for the staff making sure that they would be ready to answer all kind of enquiries.
I guess the idea I’m providing to you may sound quite expensive but let me tell you that I’m pretty sure there aren’t other ways to solve the problem.
Tourism on the Island of Bozburun
Dear Mr. Brown,
I am writing to report on tourism on the island of Bozburun. To be honest, it seems that we have slight problems here.
Firstly, the infrastructure of tourism is not enough, not many scenic places for tourist to visit and they could only enjoy sun and sand holidays here. Secondly, there aren’t enough shopping mall and traditional souvenirs for tourists and it appears that they are not willing to spend too much. In addition, the constructions of building are not in a very good condition and it seems the unspoilt areas are in a danger of being destroyed.
I would like to recommend improving the facilities, promote and advertise Bozburun traditional cultural hence attract tourists from other areas. We could also train our staff for providing a better customer services. I hope these could improve the tourism on the island of Bozburun in the near future.
Regards
Anna
I am writing to report on tourism on the island of Bozburun. To be honest, it seems that we have slight problems here.
Firstly, the infrastructure of tourism is not enough, not many scenic places for tourist to visit and they could only enjoy sun and sand holidays here. Secondly, there aren’t enough shopping mall and traditional souvenirs for tourists and it appears that they are not willing to spend too much. In addition, the constructions of building are not in a very good condition and it seems the unspoilt areas are in a danger of being destroyed.
I would like to recommend improving the facilities, promote and advertise Bozburun traditional cultural hence attract tourists from other areas. We could also train our staff for providing a better customer services. I hope these could improve the tourism on the island of Bozburun in the near future.
Regards
Anna
Report on tourism on the island of Bozburun
It seems that the island of Bozburun is facing two problems which are the only sun and sand holidays and tourist do not spend much. These problems might make the Island becoming less attractive to tourists.
The other factors affecting the Island are poor quality construction and danger of unspoilt areas being destroyed. Investment can be put into these areas in order to tackle the problems.
Frankly speaking, there might be some other solutions that can solve the above problems. For example, improving the product such as souvenirs and gifts might help to attract tourists from other areas. Furthermore, giving more training to the tourist guides so as to boost their customer service can enhance and improve cultural tourism.
The other factors affecting the Island are poor quality construction and danger of unspoilt areas being destroyed. Investment can be put into these areas in order to tackle the problems.
Frankly speaking, there might be some other solutions that can solve the above problems. For example, improving the product such as souvenirs and gifts might help to attract tourists from other areas. Furthermore, giving more training to the tourist guides so as to boost their customer service can enhance and improve cultural tourism.
Tourism on the island of Bozburun
During the trip on Bozburun, it seems that sun and sand was always found on the island. To be honest, it is not clear if tourist spend much.
Actually, the quality of construction might not be good since not much money was given. That might not be safe of unspoilt areas being destroyed.
Perhaps product such as water-bike should be improved to attract tourists from other areas. Moreover, would it be possible to provide training about customer service and cultural tourism to the staff on island?
Actually, the quality of construction might not be good since not much money was given. That might not be safe of unspoilt areas being destroyed.
Perhaps product such as water-bike should be improved to attract tourists from other areas. Moreover, would it be possible to provide training about customer service and cultural tourism to the staff on island?
Error Correction Lesson 4
These are all errors that you made in your writing in lesson 4.
Do the exercise to find out the errors.
Do the exercise to find out the errors.
Monday, December 04, 2006
Agnes Crystal Jessica
Hi Peter,
I’ve got your email and I’m disappointed that you can’t join us in the coming conference. The conference is very important to us and if you can rearrange your schedule, please try your best to join us. Probably, you can attend the conference after your business trip.
Hopefully, we can get more suppliers information and this will be beneficial for our future development. If you really have difficulties for the rearrangement, please let me know asap.
Hope to see you at the conference.
I’ve got your email and I’m disappointed that you can’t join us in the coming conference. The conference is very important to us and if you can rearrange your schedule, please try your best to join us. Probably, you can attend the conference after your business trip.
Hopefully, we can get more suppliers information and this will be beneficial for our future development. If you really have difficulties for the rearrangement, please let me know asap.
Hope to see you at the conference.
Task 2 - reply letter - Kalai & Amanda
Dear Mary
I want to change our conference to a meeting on 10 December 2006 since your business trip sounded interesting. I want to know more about the details.
How about the Siemens contract? Is it successful? What kind of problem do you have? I am sure that the problem must be solved at last. I would like to know if there are interesting things during the interviews. The whole trip seems very important, I am glad that if I am there with you.
Best, Ann
I want to change our conference to a meeting on 10 December 2006 since your business trip sounded interesting. I want to know more about the details.
How about the Siemens contract? Is it successful? What kind of problem do you have? I am sure that the problem must be solved at last. I would like to know if there are interesting things during the interviews. The whole trip seems very important, I am glad that if I am there with you.
Best, Ann
Edwina & Wai
Hi ! Mary
How’s your presentation in Shanghai? Was it successful??
It is a pity that we could not go to conference last weekend together. It was very interesting. Anyway, I will tell you more about that and give you the brochure during the dinner.
I heard that your company has problem with the Siemens contract as they are looking for a new supplier. Right? Is the problem solved now? Well, I believe your company will win the contract eventually as you have long-term relationship with the Siemens.
I am OK to have a dinner with you on 23 December. It’s been long times we haven’t gather each other. Let’s think where and when you want to go on that day!
Hope to see you soon.
Peter
How’s your presentation in Shanghai? Was it successful??
It is a pity that we could not go to conference last weekend together. It was very interesting. Anyway, I will tell you more about that and give you the brochure during the dinner.
I heard that your company has problem with the Siemens contract as they are looking for a new supplier. Right? Is the problem solved now? Well, I believe your company will win the contract eventually as you have long-term relationship with the Siemens.
I am OK to have a dinner with you on 23 December. It’s been long times we haven’t gather each other. Let’s think where and when you want to go on that day!
Hope to see you soon.
Peter
Task 1 - Kalai & Amanda
Dear Ann
I am sorry that I can’t go to the conference with you since my boss & I have to go to Shanghai on a business trip on the same weekend. The purpose of the trip is for promoting our new product. So I must go to this trip. Can you re-arrange the date of our conference?
I am now busy preparing the things for the business trip such as sales report, hotel reservation & flight booking.
Please tell me the date of our conference if you can re-arrange.
Best, Mary
I am sorry that I can’t go to the conference with you since my boss & I have to go to Shanghai on a business trip on the same weekend. The purpose of the trip is for promoting our new product. So I must go to this trip. Can you re-arrange the date of our conference?
I am now busy preparing the things for the business trip such as sales report, hotel reservation & flight booking.
Please tell me the date of our conference if you can re-arrange.
Best, Mary
Agnes Crystal Jessica
Hi Johnny,
I’m sorry that I can’t go to a conference next weekend with you. It’s because I should go to Shanghai on a business trip on the same weekend. I’m dealing with a Shanghai company on a joint venture business. Have you heard about it? Chinese people emphasize “relationship” and so I should go to Shanghai to establish this relationship. Please send me a copy of the conference minutes when you are back. Nevertheless, I will join you on your next trip.
Thanks
Agnes Crystal Jessica
I’m sorry that I can’t go to a conference next weekend with you. It’s because I should go to Shanghai on a business trip on the same weekend. I’m dealing with a Shanghai company on a joint venture business. Have you heard about it? Chinese people emphasize “relationship” and so I should go to Shanghai to establish this relationship. Please send me a copy of the conference minutes when you are back. Nevertheless, I will join you on your next trip.
Thanks
Agnes Crystal Jessica
Edwina & Wai
Hi! Peter
How are you these days? I am sorry to tell you that I am not able to go to a conference with you next weekend as I will go to Shanghai on a business trip with my boss.
My boss is not a nice guy and I was just informed this morning. I am busy to prepare the presentation in these few days as it is difficult for me to find so much data. I hope I can finish it before the DEADLINE.
Do you have any dating with your lovely girlfriend at Christmas?? Let’s have a dinner on 23 December as I think that you must be busy on Christmas Eve.
Wish you have a merry Christmas!!
Best regards
Mary
How are you these days? I am sorry to tell you that I am not able to go to a conference with you next weekend as I will go to Shanghai on a business trip with my boss.
My boss is not a nice guy and I was just informed this morning. I am busy to prepare the presentation in these few days as it is difficult for me to find so much data. I hope I can finish it before the DEADLINE.
Do you have any dating with your lovely girlfriend at Christmas?? Let’s have a dinner on 23 December as I think that you must be busy on Christmas Eve.
Wish you have a merry Christmas!!
Best regards
Mary
Fumiko & Iris
Hi Paul,
How are you? I have bad news for you. I can’t meet you at next weekend’s conference because I have to go to Shanghai on a business trip. I’m really sorry but we would have to meet another day.
I would like to talk about my relationship with my boyfriend with you during our weekend’s meeting but as I won’t be able to do so I would like to tell you my worries by email.
As you know me and Tony are going through a very critical time and we are not feeling comfortable with each other. I’m really thinking on leaving him but I’m afraid because I’m not sure if I would be able to live without him. I was wondering if you could give me some advice? If you were me, what would you do?
I hope you can reply my email as soon as possible. I’ll be waiting for it.
Yours,
Ana
Dear Ana
I’m sorry to hear that you will not be able to join the conference. I would have liked to meet you there, because we could have talked about your problem.
I am really worried about what is going on between you and Tony. It’s unbelievable. Because you two matched very well together.
I would like to meet you after your business trip in person. Are you available Monday week?
I’m looking forward to seeing you soon.
Best Regards, Paul
How are you? I have bad news for you. I can’t meet you at next weekend’s conference because I have to go to Shanghai on a business trip. I’m really sorry but we would have to meet another day.
I would like to talk about my relationship with my boyfriend with you during our weekend’s meeting but as I won’t be able to do so I would like to tell you my worries by email.
As you know me and Tony are going through a very critical time and we are not feeling comfortable with each other. I’m really thinking on leaving him but I’m afraid because I’m not sure if I would be able to live without him. I was wondering if you could give me some advice? If you were me, what would you do?
I hope you can reply my email as soon as possible. I’ll be waiting for it.
Yours,
Ana
Dear Ana
I’m sorry to hear that you will not be able to join the conference. I would have liked to meet you there, because we could have talked about your problem.
I am really worried about what is going on between you and Tony. It’s unbelievable. Because you two matched very well together.
I would like to meet you after your business trip in person. Are you available Monday week?
I’m looking forward to seeing you soon.
Best Regards, Paul
Winnie and Rita
Dear Mary,
I am sorry that I can’t join the conference next weekend as I have been assigned to go to Shanghai on next Thursday to have an urgent meeting with one of our customers. This customer in Shanghai had been doing business with us for over 10 years, my supervisor really wants me to discuss with him in person, I’m really sorry about the last minute notice. As an apology, I promise to buy you a good meal later.
I am indeed busy over the past few weeks, a lot of customers were visiting and deadlines are coming for a lot of projects. How are you there? Hope you will enjoy your trip next weekend.
Regards
Winnie
I am sorry that I can’t join the conference next weekend as I have been assigned to go to Shanghai on next Thursday to have an urgent meeting with one of our customers. This customer in Shanghai had been doing business with us for over 10 years, my supervisor really wants me to discuss with him in person, I’m really sorry about the last minute notice. As an apology, I promise to buy you a good meal later.
I am indeed busy over the past few weeks, a lot of customers were visiting and deadlines are coming for a lot of projects. How are you there? Hope you will enjoy your trip next weekend.
Regards
Winnie
Agnes Crystal Jessica: Christmas Party
Dear Mr. Hanks,
We are planning to organize a Christmas party on December 23. Our aims of this activity are to celebrate as well as reinforce staff relationships.
We propose the party to be held at the Hong Kong Hotel and invite all the staff. There will be lucky draws and a Santa Claus will present gifts to the participants. Buffet dinner with different kinds of Christmas food such as Turkey will be provided. The party will start at 19:00 and end at 24:00.
Budget is listed as below:
Total
1) Buffet dinner $400 per person $20,000
2) Gifts $10,000
3) Miscellaneous $2,000
Grand $32,000
Would you please make your decision on our proposal? If you agree with the plan, please inform us as soon as possible. Since it is December now, many arenas in hotels are reserved at the month end. If we can get your approval, we will start our work immediately.
Best regards,
Agnes Crystal Jessica
We are planning to organize a Christmas party on December 23. Our aims of this activity are to celebrate as well as reinforce staff relationships.
We propose the party to be held at the Hong Kong Hotel and invite all the staff. There will be lucky draws and a Santa Claus will present gifts to the participants. Buffet dinner with different kinds of Christmas food such as Turkey will be provided. The party will start at 19:00 and end at 24:00.
Budget is listed as below:
Total
1) Buffet dinner $400 per person $20,000
2) Gifts $10,000
3) Miscellaneous $2,000
Grand $32,000
Would you please make your decision on our proposal? If you agree with the plan, please inform us as soon as possible. Since it is December now, many arenas in hotels are reserved at the month end. If we can get your approval, we will start our work immediately.
Best regards,
Agnes Crystal Jessica
Iris & Fumi
Dear Mr. Boo
Today, I would like to talk about the current project that I’m working on.
Now our government has asked my company to plan a project to design a new road network.
My town’s existing road network is not efficient anymore. Because more and more people are having their own cars, there are always traffic congestions. If we try to go from city A to city B, it takes around three hours. Our aim is to set up the most appropriate road network.
In this year, we got USD100mm budget. 20 people are working as a team. And we are using out resources to improve our work. At the moment, the plan was progressed on time. It seems like we will complete it within the budget.
Some team workers are short of skills, so we have to train them up. And we need to demolish some parts of town, in order to set up a new road. However, people who are living there hesitate to move. We still don’t know how we can solve the problem.
I will let you know the progress in near future. If you are interested it, please visit our office. You can take a look at our project.
Best regards,
Bee
Today, I would like to talk about the current project that I’m working on.
Now our government has asked my company to plan a project to design a new road network.
My town’s existing road network is not efficient anymore. Because more and more people are having their own cars, there are always traffic congestions. If we try to go from city A to city B, it takes around three hours. Our aim is to set up the most appropriate road network.
In this year, we got USD100mm budget. 20 people are working as a team. And we are using out resources to improve our work. At the moment, the plan was progressed on time. It seems like we will complete it within the budget.
Some team workers are short of skills, so we have to train them up. And we need to demolish some parts of town, in order to set up a new road. However, people who are living there hesitate to move. We still don’t know how we can solve the problem.
I will let you know the progress in near future. If you are interested it, please visit our office. You can take a look at our project.
Best regards,
Bee
Email 1 - Kalai & Amanda
Dear Ann
I would like to introduce the activity details to you.
The name of the activity is “Count Down Party for Christmas” The aim of this activity is to give a chance for people to celebrate Christmas. We have booked a hotel’s ballroom on 24 December 2006. Food & drinks will be served between 19:00 to 21:00 and lucky draw will be held at 21:30.
The budget of the activity is around HK$20,000. It will be spent on venue, presents, decoration and invitation cards.
The problem we are facing now is the total number of participates since we have to make the decision for booking the size of the ballroom. We are going to set a deadline of next Monday, by which the total number of participates should be fixed.
Should you have any queries, please contact me at 1234 5678.
Yours sincerely
Mary Chan
I would like to introduce the activity details to you.
The name of the activity is “Count Down Party for Christmas” The aim of this activity is to give a chance for people to celebrate Christmas. We have booked a hotel’s ballroom on 24 December 2006. Food & drinks will be served between 19:00 to 21:00 and lucky draw will be held at 21:30.
The budget of the activity is around HK$20,000. It will be spent on venue, presents, decoration and invitation cards.
The problem we are facing now is the total number of participates since we have to make the decision for booking the size of the ballroom. We are going to set a deadline of next Monday, by which the total number of participates should be fixed.
Should you have any queries, please contact me at 1234 5678.
Yours sincerely
Mary Chan
Email to a colleague about a current project
Dear Adam,
How are you? Christmas is approaching! Are you going to have a trip during this long holiday?
I am organizing the annual staff ball on December 22. It will take place in the Hong Kong Jockey Clubhouse. This is one of the largest events in our company, every staff and their spouse will enjoy that night.
I have to prepare the lucky draw of the event and I am going to ask for sponsorships. Donation letters have been sent out to our suppliers, I hope to hear from them soon. If not, we have to buy gifts using our own financial resources.
Overall the progress is quite smooth. However, we still have a problem about choosing the menu for that night. Most of our participants would like to have steak, but a quarter of them would like to have fish fillet instead of meat. Finally, we have overcome this problem and the menu for the staff ball will be surf and turf.
Merry Christmas and please send my best regards to all of your family members.
Best wishes,
How are you? Christmas is approaching! Are you going to have a trip during this long holiday?
I am organizing the annual staff ball on December 22. It will take place in the Hong Kong Jockey Clubhouse. This is one of the largest events in our company, every staff and their spouse will enjoy that night.
I have to prepare the lucky draw of the event and I am going to ask for sponsorships. Donation letters have been sent out to our suppliers, I hope to hear from them soon. If not, we have to buy gifts using our own financial resources.
Overall the progress is quite smooth. However, we still have a problem about choosing the menu for that night. Most of our participants would like to have steak, but a quarter of them would like to have fish fillet instead of meat. Finally, we have overcome this problem and the menu for the staff ball will be surf and turf.
Merry Christmas and please send my best regards to all of your family members.
Best wishes,
Edwina & Wai
Hi! Peter
How are you these days? I am sorry to tell you that I am not able to go to a conference with you next weekend as I will go to Shanghai on a business trip with my boss.
My boss is not a nice guy and I was just informed this morning. I am busy to prepare the presentation in these few days as it is difficult for me to find so much data. I hope I can finish it before the DEADLINE.
Do you have any dating with your lovely girlfriend at Christmas?? Let’s have a dinner on 23 December as I think that you must be busy on Christmas Eve.
Wish you have a merry Christmas!!
Best regards
Mary
How are you these days? I am sorry to tell you that I am not able to go to a conference with you next weekend as I will go to Shanghai on a business trip with my boss.
My boss is not a nice guy and I was just informed this morning. I am busy to prepare the presentation in these few days as it is difficult for me to find so much data. I hope I can finish it before the DEADLINE.
Do you have any dating with your lovely girlfriend at Christmas?? Let’s have a dinner on 23 December as I think that you must be busy on Christmas Eve.
Wish you have a merry Christmas!!
Best regards
Mary
Edwina & Wai
Dear Peter
I am writing in connection with the current project that we are working on. The activity is chocolate sales campaign at Christmas.
The aims of this activity are to promote our brand name and increase our sales volume. The extra resources include varieties of chocolate favours, marketing costs, rental expenses and labour costs.
The financial budget is prepared as follows:
Chocolate ($50,000)
Package ($10,000)
Rent ($40,000)
Labour ($20,000)
Total costs are $120,000.
In general, chocolate will be delivered from Belgium by next Monday and they will be packed by our department staff immediately. We are recruiting sales staff and suitable candidates will be selected shortly.
However, it is difficult to find a suitable place to promote and sell our products as most of the shopping malls are reserved by other companies during Christmas. It leads the large increase of rent. Would you please give the past event’s information for us to find a suitable place as soon as possible?
We are looking forward to receiving your reply. Feel free to discuss if you have any problem.
Best regards
Mary
I am writing in connection with the current project that we are working on. The activity is chocolate sales campaign at Christmas.
The aims of this activity are to promote our brand name and increase our sales volume. The extra resources include varieties of chocolate favours, marketing costs, rental expenses and labour costs.
The financial budget is prepared as follows:
Chocolate ($50,000)
Package ($10,000)
Rent ($40,000)
Labour ($20,000)
Total costs are $120,000.
In general, chocolate will be delivered from Belgium by next Monday and they will be packed by our department staff immediately. We are recruiting sales staff and suitable candidates will be selected shortly.
However, it is difficult to find a suitable place to promote and sell our products as most of the shopping malls are reserved by other companies during Christmas. It leads the large increase of rent. Would you please give the past event’s information for us to find a suitable place as soon as possible?
We are looking forward to receiving your reply. Feel free to discuss if you have any problem.
Best regards
Mary
Monday, November 27, 2006
staff requiements friendly version by Fumiko and Iris
Dear all,
I'm writing to you regarding the email that I send you last week.
You know it was very important for the human resources department to get information about each department's staffing requirements. If you remember, it seems like our company has lost market share to our competitor this is why our staffing requirements will be affected for next year. I would appreciate if you cooperate by e-mailing me a list of your staffing requirements by next Wednesday.
I will wait for your emails,
Regards,
I'm writing to you regarding the email that I send you last week.
You know it was very important for the human resources department to get information about each department's staffing requirements. If you remember, it seems like our company has lost market share to our competitor this is why our staffing requirements will be affected for next year. I would appreciate if you cooperate by e-mailing me a list of your staffing requirements by next Wednesday.
I will wait for your emails,
Regards,
Staffing requirements
Dear Managers,
As you know, the coming year will be tough. We will have a new approach for staffing requirements. Please provide full detail about the recruitment of your department.
I have sent this message to you one week ago. But there are only 2 replies. If you need our assistance, please inform us by the coming Wednesday.
Thank you for your kind attention.
Regards,
As you know, the coming year will be tough. We will have a new approach for staffing requirements. Please provide full detail about the recruitment of your department.
I have sent this message to you one week ago. But there are only 2 replies. If you need our assistance, please inform us by the coming Wednesday.
Thank you for your kind attention.
Regards,
staffing requirements
Dear manager of each department,
I’m writing to you regarding the email that I send you last week. As I told you it was very important for the human resources department to get information about each department’s staffing requirements.
If you remember, our company has lost market share to our competitor this is why our staffing requirements will be affected for next year.
I would appreciate if you cooperate by e-mailing me a list of your staffing requirements by next Wednesday.
I will wait for your emails,
Regards,
By Fumiko & Iris.
I’m writing to you regarding the email that I send you last week. As I told you it was very important for the human resources department to get information about each department’s staffing requirements.
If you remember, our company has lost market share to our competitor this is why our staffing requirements will be affected for next year.
I would appreciate if you cooperate by e-mailing me a list of your staffing requirements by next Wednesday.
I will wait for your emails,
Regards,
By Fumiko & Iris.
Dear Mr. Mooney
I would like to thank you for considering my application.
I was very interested in the position, but I understood that I was not the candidate that you were looking for.
I do not think that I had been wasting my time to wait for the position. I will try to brush up my skills for time being. Thank you for the information that you gave me during the interview. I was impressed about your organization.
As I said I would like to contact you in the coming future. If you have a better suited position, I would appreciate it if you could let me know.
Best regards,
Jackson Leung
By Iris & Fumi
I would like to thank you for considering my application.
I was very interested in the position, but I understood that I was not the candidate that you were looking for.
I do not think that I had been wasting my time to wait for the position. I will try to brush up my skills for time being. Thank you for the information that you gave me during the interview. I was impressed about your organization.
As I said I would like to contact you in the coming future. If you have a better suited position, I would appreciate it if you could let me know.
Best regards,
Jackson Leung
By Iris & Fumi
Dear Mr Leung,
I’m writing to you regarding the position for the Assistant Account Executive. As you know we had a lot of candidates with high skills. After considering your application we’ve decided that you are not suitable enough for this job. We think that your CV is very complete but there was another candidate that had the exact skills that we were looking for. We are going to keep your contact details for another future opportunity.
Please don’t hesitate to contact us if you require further information.
By Fumiko, Iris
I’m writing to you regarding the position for the Assistant Account Executive. As you know we had a lot of candidates with high skills. After considering your application we’ve decided that you are not suitable enough for this job. We think that your CV is very complete but there was another candidate that had the exact skills that we were looking for. We are going to keep your contact details for another future opportunity.
Please don’t hesitate to contact us if you require further information.
By Fumiko, Iris
How can you become a better lanuage learner
Firstly, a better language learner should spend a lot of time at home studying book such as grammar book related to English. Moreover, if met misunderstanding word, he should look into dictionary for translation to understand that word.
Secondly, library is a good place to enrich knowledge and interest for reading.
KALAI & AMANDA
Secondly, library is a good place to enrich knowledge and interest for reading.
KALAI & AMANDA
Good language learners
Sometimes we should learn by ourselves. Sometimes we should learn with others.
We should organize all the information that we learn.
We should try to read text books and newspaper and pick up all new words. And then we try to use these words on our daily life. For example, using them when we write e-mails and we talk to others. If you have doubts about your grammar, you should find out how to correct them. Either you can check a dictionary by yourself or you can ask your teacher for help. You should watch English movies with English sub-titles.
You should try to keep your open mind. Don’t hesitate to make mistakes.
Be ready for different learning experiences and learn different Speaking English culture.
By Iris, Fumiko
We should organize all the information that we learn.
We should try to read text books and newspaper and pick up all new words. And then we try to use these words on our daily life. For example, using them when we write e-mails and we talk to others. If you have doubts about your grammar, you should find out how to correct them. Either you can check a dictionary by yourself or you can ask your teacher for help. You should watch English movies with English sub-titles.
You should try to keep your open mind. Don’t hesitate to make mistakes.
Be ready for different learning experiences and learn different Speaking English culture.
By Iris, Fumiko
How to be a good language learner?
A good language learner must have serious and positive learning attitude, take every opportunity to practise English in both spoken and written. When we have any difficulties, we should try to find out answers by different ways, such as look up in the dictionary or asking people. In order to learn more vocabulary, we can make studying lists of new words.
For the improvement on our speaking, we should speak with the native speakers.
In order to improve listening, we can listen to the radio and watch television in English Channel.
Barbara , Jessica
For the improvement on our speaking, we should speak with the native speakers.
In order to improve listening, we can listen to the radio and watch television in English Channel.
Barbara , Jessica
Being a good language learner
To be a good language learner, one should consider four aspects: they are writing, reading, listening and speaking. For writing, one should use English as much as possible in the daily life. For example, using English to write diary may be a good way to practice writing. For reading, one should read more English books and novels instead of just reading textbooks. In order to have a good foundation of English, good grammar is essential. About listening, watching more TV news in Pearl or World is one of the good ways to practice English. Finally, using English as a media for communication could help to improve the pronunciation. One should talk more with foreigners as much as he can. If someone can try the above suggestions, he can be a good language learner.
Be a good learner
Good learner must:
A good learner has to try to speak English as much as possible, even outside the classroom. When she got questions, she asks teacher or classmates. She always uses an English dictionary, not a bilingual one. She does not mind making mistakes. She does her homework very carefully. Sometime, she studies by herself and enjoys learning English very much. For example, try to ask more English with the Native speaking English colleagues.
A good learner has to try to speak English as much as possible, even outside the classroom. When she got questions, she asks teacher or classmates. She always uses an English dictionary, not a bilingual one. She does not mind making mistakes. She does her homework very carefully. Sometime, she studies by herself and enjoys learning English very much. For example, try to ask more English with the Native speaking English colleagues.
Monday, November 20, 2006
ETTA: Resignation Letter
Dear Sir
I am writing to give you an early notice of my resignation as an Account Executive.
That the time I spent with the company was really appreciated and enjoyable. I have gained lots of valuable experience such as professional and personal development skills. The position not only provides service training, but also networking training.
I would like to give my special thanks to all senior colleagues since they provide much working guidance for me.
It is sad for me to leave the company. I especially treasure the time you sharing with me and hope that we still have opportunities to cooperate in the coming future.
Yours faithfully
Samson Chan
I am writing to give you an early notice of my resignation as an Account Executive.
That the time I spent with the company was really appreciated and enjoyable. I have gained lots of valuable experience such as professional and personal development skills. The position not only provides service training, but also networking training.
I would like to give my special thanks to all senior colleagues since they provide much working guidance for me.
It is sad for me to leave the company. I especially treasure the time you sharing with me and hope that we still have opportunities to cooperate in the coming future.
Yours faithfully
Samson Chan
Wai&Amanda&Edwina
Dear Mr Mooney
Thank you for your support in the past few years.
I am sorry to inform you that I will leave the company effective on 31 December 2006 as I will change to another new job. Working with senior colleagues in these years in Success Industries, my professionalism and personal skills have been enhanced. Through the on-job training, I learnt many skills.
I would like to take this opportunity to wish your company every success in the future.
Yours sincerely
Mary Chan
Thank you for your support in the past few years.
I am sorry to inform you that I will leave the company effective on 31 December 2006 as I will change to another new job. Working with senior colleagues in these years in Success Industries, my professionalism and personal skills have been enhanced. Through the on-job training, I learnt many skills.
I would like to take this opportunity to wish your company every success in the future.
Yours sincerely
Mary Chan
Jessica and Barbara: Thank you for Interview letter
Dear Mr Mooney,
Thank you very much for taking time to interview me on 30 th Oct 2006 for the position of Assistant Account Executive.
I would like to let you have more information of myself which I did not provide you last time. I think my strong writing skills and assertiveness would probably be an added value to this position. And my ability to encourage others to work cooperatively will have much contribution on the administrative side of job.
I would be much appreciated if you could give me a chance to meet with you again. I look forward to your favourable reply.
Yours faithfully,
Barbara , Jessica
Thank you very much for taking time to interview me on 30 th Oct 2006 for the position of Assistant Account Executive.
I would like to let you have more information of myself which I did not provide you last time. I think my strong writing skills and assertiveness would probably be an added value to this position. And my ability to encourage others to work cooperatively will have much contribution on the administrative side of job.
I would be much appreciated if you could give me a chance to meet with you again. I look forward to your favourable reply.
Yours faithfully,
Barbara , Jessica
Wai&Amanda&Edwina
Dear Mr Mooney
Thank you for taking the time to interview me last week for the position of Assistant Account Executive at Vital Water Supplies.
I would like to take this opportunity to let you know I have the necessary skills, strengths and experience for the position. As you mentioned in the interview, the applicant your company needs should have a creative approach to account management and take over some administrative work. I believe my strong writing skills, assertiveness, strong leadership skills and detailed mind are very suitable for the position.
Moreover, I have some relevant working experience that I didn’t mention during the interview. Last year, I worked as a part-time Account Clerk in a renowned company.
I look forward to receiving your invitation for second interview in the nearest future.
Yours sincerely
Mary Chan
Thank you for taking the time to interview me last week for the position of Assistant Account Executive at Vital Water Supplies.
I would like to take this opportunity to let you know I have the necessary skills, strengths and experience for the position. As you mentioned in the interview, the applicant your company needs should have a creative approach to account management and take over some administrative work. I believe my strong writing skills, assertiveness, strong leadership skills and detailed mind are very suitable for the position.
Moreover, I have some relevant working experience that I didn’t mention during the interview. Last year, I worked as a part-time Account Clerk in a renowned company.
I look forward to receiving your invitation for second interview in the nearest future.
Yours sincerely
Mary Chan
Etta: Requesting second interview letter
Dear Mr Mooney
Thank you for giving me a first interview for the position of Assistant Account Executives last week.
I sincerely appreciate the time you taking with me. After the interview, I gained more understanding of your company and what your company required. This job requires creative approach to account management and someone to take over the administrative side of the job.
Thank you for giving me a first interview for the position of Assistant Account Executives last week.
I sincerely appreciate the time you taking with me. After the interview, I gained more understanding of your company and what your company required. This job requires creative approach to account management and someone to take over the administrative side of the job.
My strengths, including strong writing skills, assertiveness, ability to encourage others to work cooperatively and attention to detail, can enhance me to meet the above requirements in order to take over this job.
Furthermore, I had some relevant temporary working experience last year which was highly related to the administrative side of this job. My supervisor was appreciated being the referral.
I look forward to having the second interview to further discuss my background.
Yours sincerely
Samson Chan
I look forward to having the second interview to further discuss my background.
Yours sincerely
Samson Chan
Flora and Ka Wai
Dear Mr Mooney
Thank you for taking time to provide me with a first job interview for the position of Assistant Account Executive at your company last week.
I did not mention in last interview some relevant temporary working experience I had last year. I have strong writing skills, assertiveness, ability to encourage others to work cooperatively and attention to detail. As the job demands are creative approach to account management and take over the administrative side of the job is needed, I have both strengths so I am suitable for this position.
I am looking forward to the second interview soon.
Yours sincerely
Flora
Thank you for taking time to provide me with a first job interview for the position of Assistant Account Executive at your company last week.
I did not mention in last interview some relevant temporary working experience I had last year. I have strong writing skills, assertiveness, ability to encourage others to work cooperatively and attention to detail. As the job demands are creative approach to account management and take over the administrative side of the job is needed, I have both strengths so I am suitable for this position.
I am looking forward to the second interview soon.
Yours sincerely
Flora
Iris and Fumiko: Extra Practice 2
Dear Mr. Mooney
I really appreciate the time you took to interview me for the position of Assistant Account Executive at your company.
I’d like to take this opportunity to talk with you again. I think that I’m suitable for the position, because I have ability to encourage others to work cooperatively and I think I could help them with a creative approach to account management.
I hope we could meet during this week to discuss more details on the position.
Best Regards,
Brown
I really appreciate the time you took to interview me for the position of Assistant Account Executive at your company.
I’d like to take this opportunity to talk with you again. I think that I’m suitable for the position, because I have ability to encourage others to work cooperatively and I think I could help them with a creative approach to account management.
I hope we could meet during this week to discuss more details on the position.
Best Regards,
Brown
Iris and Fumiko: EXTRA PRACTICE 1
Dear Mr. Graham,
I’d like to take this opportunity to thank you for offering me the position of Assistant Marketing Manager.
Unfortunately, I’m not going to take it because I’ve been invited to become director of Strawberry Cheesecake company.
We are looking forward to cooperating with Passion Pastels. Please don’t hesitate to contact me if you require further information.
Best regards,
Ryan
I’d like to take this opportunity to thank you for offering me the position of Assistant Marketing Manager.
Unfortunately, I’m not going to take it because I’ve been invited to become director of Strawberry Cheesecake company.
We are looking forward to cooperating with Passion Pastels. Please don’t hesitate to contact me if you require further information.
Best regards,
Ryan
Barbara, Jessica
Dear Mr. Graham,
Thank you very much for the offer of the position of Assistant Marketing Manager. However, I’m sorry to tell you that I have just accepted an offer from another company which I think will offer me more opportunities.
Thank you once again for selecting me as one of your employee. I look forward to working with you in the near future.
Yours faithfully,
Barbara, Jessica
Thank you very much for the offer of the position of Assistant Marketing Manager. However, I’m sorry to tell you that I have just accepted an offer from another company which I think will offer me more opportunities.
Thank you once again for selecting me as one of your employee. I look forward to working with you in the near future.
Yours faithfully,
Barbara, Jessica
Etta: Thank you letter
Dear Mr Graham
Thank you for giving me an opportunity to work with your company. Unfortunately, I regret to inform you that I am not available to take up this post. However, I sincerely hope that we will still have opportunities to cooperate in the future.
Yours sincerely
Samson Chan
Thank you for giving me an opportunity to work with your company. Unfortunately, I regret to inform you that I am not available to take up this post. However, I sincerely hope that we will still have opportunities to cooperate in the future.
Yours sincerely
Samson Chan
Flora: Thank you letter
Dear Mr Graham
Thank you for taking the time to provide an interview and offer the job to me last week.
Unfortunately, I am sorry to tell you that I have been offered another job. I am looking forward to building up good relationship and co-operate in the future.
Yours sincerely
Flora
Thank you for taking the time to provide an interview and offer the job to me last week.
Unfortunately, I am sorry to tell you that I have been offered another job. I am looking forward to building up good relationship and co-operate in the future.
Yours sincerely
Flora
Wai&Amanda&Edwina
Dear Mr Graham
Thank you for offering me the position of Assistant Marketing Manager.
Unfortunately, I have to inform you that I will not take this offer at this moment. I would like to take this opportunity to wish your company every success in the future.
Yours sincerely
Mary Chan
Thank you for offering me the position of Assistant Marketing Manager.
Unfortunately, I have to inform you that I will not take this offer at this moment. I would like to take this opportunity to wish your company every success in the future.
Yours sincerely
Mary Chan
Monday, November 13, 2006
Monday, November 06, 2006
Comparing three similar product
Here are three kinds of supermarket. Parkn’shop , Welcome & CitySuper. They are providing retail product such as food, cooking tool, bread and so on. There are big differences between incoming materials. About the parkn’shop and Welcome import material from China & Asia because the running cost is much lower so the retail cost is cheaper and they are mainly costumer are for Chinese. However, CitySuper’s import material usually import from Japan so Japanese happy to shopping in CitySuper. The reason is Japanese translate for them so they can easy to find their wants. On the other hand, the retail price is much higher than Parkn’s shop and Welcome because CitySuper spend much more for the imported material.
Comparison to three electronic appliances manufactures
Sony, Samsung and TCL
Three manufactures come from three different countries. They are from Japan, Korea and China. They are manufactures of TV, AV and Mobiles.
It is believed that Sony is the best quality producer, and Samsung is the most innovative manufacture of these three companies, and TCL is the cheapest among three companies.
Samsung is the best seller in Korea, because the traditional culture affects the citizen in Korea, so they prefer to buy the products that are produced in their own country. On the other hand, Sony is the best seller in Asia, because people like to buy the latest version and designed products. TCL is the most popular brand in Europe, due to a return system, if people bought their products within two years they can exchange a new products.
Three manufactures come from three different countries. They are from Japan, Korea and China. They are manufactures of TV, AV and Mobiles.
It is believed that Sony is the best quality producer, and Samsung is the most innovative manufacture of these three companies, and TCL is the cheapest among three companies.
Samsung is the best seller in Korea, because the traditional culture affects the citizen in Korea, so they prefer to buy the products that are produced in their own country. On the other hand, Sony is the best seller in Asia, because people like to buy the latest version and designed products. TCL is the most popular brand in Europe, due to a return system, if people bought their products within two years they can exchange a new products.
Comparing three mobile phones
We have three brand-name mobile phones : Motorola, Sharp and Sony Ericsson. Sharp mobile is like a Motorola mobile as they both have double screens. The Sony Ericsson is the best selling model, and has the largest camera 2 mega pixels. The Sharp is similar to the Sony Ericsson, but has less memory – it only has 64 MB, compare to 512 MB for the Sony Ericsson. The Motorola is cheaper than the other two models, and memory stick cannot be inserted externally. The Sharp and Sony Ericsson have a wider range of functions, including MP3, radio and Bluetooth, than the Motorola. In conclusion, it is worth to pay more for better models of the Sony Ericsson and Sharp.
Causal Wear: U2, Espirit and Polo Jeans
Regarding the price and product quality, Polo Jeans is the highest followed by Espirit. U2 is the lowest. The market of U2 mainly targets the low end users while Espirit and Polo Jeans targets middle income group and youngsters. The design of Polo Jeans tends to be more American style compared to the others. Espirit is the trendiest among three.
Hong Kong & Macau
Hong Kong & Macau
Hong Kong and Macau are both China SAR city but there are different legal systems. As the casino, Hong Kong SAR is an illegal building and government also have a legal rule to stop it from development. However, many casinos are built in Macau everywhere. And it is main tax income for society benefit such as children scholarship.
Besides, Hong Kong and Macau have different tastes to make sea food. Hong Kong almost use steam method because Hong Kong people dislike to strong tasting food. But Macau people use fry method to cook sea food
Hong Kong and Macau are both China SAR city but there are different legal systems. As the casino, Hong Kong SAR is an illegal building and government also have a legal rule to stop it from development. However, many casinos are built in Macau everywhere. And it is main tax income for society benefit such as children scholarship.
Besides, Hong Kong and Macau have different tastes to make sea food. Hong Kong almost use steam method because Hong Kong people dislike to strong tasting food. But Macau people use fry method to cook sea food
Comparing Hong Kong to Tokyo
Comparing Hong Kong to Tokyo
I went to Tokyo last week. The cuisine in Tokyo is different compared to Hong Kong; the food there is fresher than Hong Kong. The dress style is more modern than us, some of the latest fashion style I have ever seen. The manner of the people there are friendlier than the citizen in Hong Kong. The scenery in Tokyo is more beautiful than Hong Kong. In Tokyo there are lots of beautiful mountains and rivers; the most famous mountain is the “Mt. Fuji”.
Comparing Hong Kong to Bangkok
I have been to Bangkok last year. The weather there is much hotter than Hong Kong. The Chinese cuisine in Hong Kong is more delicious than Bangkok. In Bangkok there are as many temples as in Hong Kong. The beliefs of Bangkok are the strongest in the world.
I went to Tokyo last week. The cuisine in Tokyo is different compared to Hong Kong; the food there is fresher than Hong Kong. The dress style is more modern than us, some of the latest fashion style I have ever seen. The manner of the people there are friendlier than the citizen in Hong Kong. The scenery in Tokyo is more beautiful than Hong Kong. In Tokyo there are lots of beautiful mountains and rivers; the most famous mountain is the “Mt. Fuji”.
Comparing Hong Kong to Bangkok
I have been to Bangkok last year. The weather there is much hotter than Hong Kong. The Chinese cuisine in Hong Kong is more delicious than Bangkok. In Bangkok there are as many temples as in Hong Kong. The beliefs of Bangkok are the strongest in the world.
HK vs Beijing
The area of Hong Kong is not as big as Beijing. Hong Kong is a multi-national city compared to Beijing. Since Hong Kong was a British colony and Asian financial centre, it becomes a hub which attracts different people from different countries.
In term of cleanliness, Hong Kong is more hygienic than Beijing as Hong Kong people are better educated in comparison with people in Beijing. Regarding the living standard, Beijing is much lower than Hong Kong in term of Gross Domestic Product. The history of Beijing is much longer than that of Hong Kong because Beijing has been the capital of Ancient China.
In term of cleanliness, Hong Kong is more hygienic than Beijing as Hong Kong people are better educated in comparison with people in Beijing. Regarding the living standard, Beijing is much lower than Hong Kong in term of Gross Domestic Product. The history of Beijing is much longer than that of Hong Kong because Beijing has been the capital of Ancient China.
HK vs Singapore
After the 3-day trip in Singapore, I experienced its culture, economy and traditions.
Most of the people in Singapore are Chinese while others are Malaysian and Indian.
However in comparison with HK, about 90% of the population are Chinese.
The Singaporean is the friendliest I’ve ever met.
The goods in Singapore are not so expensive and about the same price as Hong Kong. Although the total area of Singapore is smaller than Hong Kong, the environment is nice and clean. The streets are less crowded than those in Hong Kong. I had a wonderful time there.
Most of the people in Singapore are Chinese while others are Malaysian and Indian.
However in comparison with HK, about 90% of the population are Chinese.
The Singaporean is the friendliest I’ve ever met.
The goods in Singapore are not so expensive and about the same price as Hong Kong. Although the total area of Singapore is smaller than Hong Kong, the environment is nice and clean. The streets are less crowded than those in Hong Kong. I had a wonderful time there.
The future of mortgage market
The future of mortgage market
The property market in Hong Kong has been booming since 2003.The average property price rose by 40-50% in these few years. For example a 600-sq ft apartment located in Aberdeen, which was priced at HK$1.5M in 2003, is now sold at HKD2.3M. The boom in the property market is mainly due to the recovery of HK economy, marketing strategy and luxury apartment concept of the developer as well as the suspension of the Home Ownership Scheme by the HKSAR.
The average monthly household income of Hong Kong families (households is a better word than families) is about $25,000. Generally speaking, each of us spends about 100 times (yes, but a better definition would be 40% of our monthly income goes towards housing costs, as you state below) of our monthly income on home purchase. That’s why most of home purchases request mortgage financing through bank or other financial institutions.
According to the HKMA statistics, housing expense consumes about 40% of the household income. The rest (other) part of the income is used for food, transport and other daily utilities. It is hard for the working group to save a large sum of money for raising children and retirement life. To cope with the low birth rate and ageing population, the government should implement new policies and measures for the population planning in a long run.
The property market in Hong Kong has been booming since 2003.The average property price rose by 40-50% in these few years. For example a 600-sq ft apartment located in Aberdeen, which was priced at HK$1.5M in 2003, is now sold at HKD2.3M. The boom in the property market is mainly due to the recovery of HK economy, marketing strategy and luxury apartment concept of the developer as well as the suspension of the Home Ownership Scheme by the HKSAR.
The average monthly household income of Hong Kong families (households is a better word than families) is about $25,000. Generally speaking, each of us spends about 100 times (yes, but a better definition would be 40% of our monthly income goes towards housing costs, as you state below) of our monthly income on home purchase. That’s why most of home purchases request mortgage financing through bank or other financial institutions.
According to the HKMA statistics, housing expense consumes about 40% of the household income. The rest (other) part of the income is used for food, transport and other daily utilities. It is hard for the working group to save a large sum of money for raising children and retirement life. To cope with the low birth rate and ageing population, the government should implement new policies and measures for the population planning in a long run.
Reverse mortgage is a mortgage product that enables senior homeowner to convert a portion of their home equity into cash. Proceeds can be in the form of a lump sum, a line-of-credit, or a monthly income. The homeowner does not make monthly payments and any borrowed funds are not repaid until the home is sold, vacated or upon death of the last surviving borrower. Title to the property remains in the name of the homeowner. Reverse mortgage is popular in US, UK and Canada as the elderly can receive steady amount of income during the retirement period. Similarly, there is a potential need for reverse mortgage in Hong Kong and will become a mainstream of the future mortgage market.
Very good
Tuesday, October 31, 2006
Amanda&Wai&Edwina
Subject: Progress report on future layoffs
Introduction
The purpose of this report is to review and suggest ways to arrange layoffs in the future. Management prefer no compulsory layoffs. For staff leaving voluntarily, attractive packages including pension protection, cash payments and retraining will be offered. I have divided the reports into 3 sections: background, findings and recommendations.
Background
Since the company faces strong competition and customers prefer telephone and on-line services nowadays, concentrating operations at a few Operation Centres ( O.C.s) is considered necessary.
Findings
The following matters are not compromised between management and Union
- Union requests to maintain a register of former staff who can be contacted first to fill temporary post. However, it is not accepted by management.
- For the size of retraining budget, Union suggests $6000 per employee but only $4000 is offered by management.
Moreover, 350 branches are needed to be closed over the next five years, and it leads to 10,000 layoffs.
Recommendations
In conclusion, I suggest that the company should consider the following recommendations to improve the arrangement of future layoffs.
- Staff morale should be improved in long term when the new O.C.s start working.
- Implement regulation to control over retraining, i.e. leavers are not allowed to go anywhere on any course.
- Some of the retraining could be done in-company at cheaper cost.
Investigation will be performed and report will be prepared next meeting. Please have a look at the report and let me have your comments.
Tuesday, October 24, 2006
Report: Finosa shares ¡V a good time to buy?
Introduction
Finosa has a new drug to treat narrowed arteries, called Vipax. At a recent presentation, Mr. Gerard Haberer said that Vipax is very important product and expected to find a very big market for this product.
Findings
1. The Bergamot cosmetics group owned 53% of Finosa¡¦s shares. Four weeks ago Bergamot announced that they want to sell some of these shares. As a result, Fionsa¡¦s share price has climbed from 70 euros to 84 euros.
2. The pharmaceuticals industry has been going through a period of consolidation, with a lot of mergers and acquisitions.
3. Mr. Phillipe Cottet, a pharmaceuticals analyst in Paris, wrote Finosa are making very optimistic sales forecasts, because the price of Finosa shares already includes the profit potential of their new products.
4. Finosa is the world¡¦s 12th largest pharmaceuticals company in terms of sales.
5. The medical journal ¡¥The Doctor¡¦ said ¡¥The benefits of using Vipax are exaggerated. The high cost Vipax in comparison with existing treatments such as aspirin will restrict its sales.¡¦
Analysis
The Paris stock exchange is full of rumours that another French drugs group, Labsynth, is interested in forming some sort of merger with Finosa. But, Labsynth have denied these rumours.
Recommendations and Conclusion
Consequently, I highly recommend stock shareholders invest in Finosa Pharmaceuticals Company, as they got a good reputation and invest a new drug, Vipax, a very important product.
Introduction
Finosa has a new drug to treat narrowed arteries, called Vipax. At a recent presentation, Mr. Gerard Haberer said that Vipax is very important product and expected to find a very big market for this product.
Findings
1. The Bergamot cosmetics group owned 53% of Finosa¡¦s shares. Four weeks ago Bergamot announced that they want to sell some of these shares. As a result, Fionsa¡¦s share price has climbed from 70 euros to 84 euros.
2. The pharmaceuticals industry has been going through a period of consolidation, with a lot of mergers and acquisitions.
3. Mr. Phillipe Cottet, a pharmaceuticals analyst in Paris, wrote Finosa are making very optimistic sales forecasts, because the price of Finosa shares already includes the profit potential of their new products.
4. Finosa is the world¡¦s 12th largest pharmaceuticals company in terms of sales.
5. The medical journal ¡¥The Doctor¡¦ said ¡¥The benefits of using Vipax are exaggerated. The high cost Vipax in comparison with existing treatments such as aspirin will restrict its sales.¡¦
Analysis
The Paris stock exchange is full of rumours that another French drugs group, Labsynth, is interested in forming some sort of merger with Finosa. But, Labsynth have denied these rumours.
Recommendations and Conclusion
Consequently, I highly recommend stock shareholders invest in Finosa Pharmaceuticals Company, as they got a good reputation and invest a new drug, Vipax, a very important product.
Monday, October 23, 2006
Amanda,Wai & Edwina
Subject: Arrangements for Sales Conference
Introduction
The purpose of this report is to review and suggest ways to arrange a Sales Conference. I have divided the reports into 3 sections: background, findings and recommendations,
Background
The Sales Conference consists of 2 parts: Motivation and Communication. The speakers of both sections are confirmed. We have invited Sandra Brett and John Lam as our guest speakers. As the number of participants is around 165, the capacity of the conference hall should be above 200.
Findings
There are a few problems found last year:
Although we received good feedback from the participants about Belmont Hotel, it is far from conference center and room price goes up.
The amplification problem was found in the conference center last year.
Food quality is not up to standard and the instruction on the lunch location was not clear enough.
Recommendations
In conclusion, the sales conference of this year should be improved by the following recommendations:
Request a quotation from other hotels such as York hotel in order to compare the prices.
Have a rehearsal one day before the program and prepare a spare set of amplifier
Request 2 quotations: one for coffee and snacks and one for lunch.
Set up a café in conference center
Please have a look at the report and let me know if late bookings are necessary.
Introduction
The purpose of this report is to review and suggest ways to arrange a Sales Conference. I have divided the reports into 3 sections: background, findings and recommendations,
Background
The Sales Conference consists of 2 parts: Motivation and Communication. The speakers of both sections are confirmed. We have invited Sandra Brett and John Lam as our guest speakers. As the number of participants is around 165, the capacity of the conference hall should be above 200.
Findings
There are a few problems found last year:
Although we received good feedback from the participants about Belmont Hotel, it is far from conference center and room price goes up.
The amplification problem was found in the conference center last year.
Food quality is not up to standard and the instruction on the lunch location was not clear enough.
Recommendations
In conclusion, the sales conference of this year should be improved by the following recommendations:
Request a quotation from other hotels such as York hotel in order to compare the prices.
Have a rehearsal one day before the program and prepare a spare set of amplifier
Request 2 quotations: one for coffee and snacks and one for lunch.
Set up a café in conference center
Please have a look at the report and let me know if late bookings are necessary.
Billy & Rita
Subject: Arrangements for Sales Conference Report
As requested at the Board meeting of October 13, here is my report. The full report is attached as a Word document, but I have written a brief summary below.
Introduction
The purpose of the report is to suggest the ideas of arrangement for sales conference. It is based on the number of participant, this year we will have total 165 participants.
Accommodation
A good feedback from our members, Belmont Hotel has a good environment and atmosphere for the conference. However, price has gone up and it is far from conference centre. Alternatively, maybe you can get quote from York Hotel.
Conference Centre
For this year we need a conference centre with 200 capacities. Otherwise, there will an amplification problem same as last year, if the booking late. As a result, we need to confirm the place conference centre one month before the conference.
Speakers
Sandra Brett, honourable speaker, confirmed to join our conference; talk on ‘Motivation’. Nevertheless, we still wait for another guest speaker’s confirmation.
Food and Drink
Feedback of the luncheon and refreshment last year were not good. Confusion about the location was.
Firstly, the location of the luncheon and refreshment need to be printed on the conference confirmation, with a map provided. Secondly, refreshment will be provided during conference.
For late bookings please do not hesitate to call me at 12345678.
Billy & Rita
As requested at the Board meeting of October 13, here is my report. The full report is attached as a Word document, but I have written a brief summary below.
Introduction
The purpose of the report is to suggest the ideas of arrangement for sales conference. It is based on the number of participant, this year we will have total 165 participants.
Accommodation
A good feedback from our members, Belmont Hotel has a good environment and atmosphere for the conference. However, price has gone up and it is far from conference centre. Alternatively, maybe you can get quote from York Hotel.
Conference Centre
For this year we need a conference centre with 200 capacities. Otherwise, there will an amplification problem same as last year, if the booking late. As a result, we need to confirm the place conference centre one month before the conference.
Speakers
Sandra Brett, honourable speaker, confirmed to join our conference; talk on ‘Motivation’. Nevertheless, we still wait for another guest speaker’s confirmation.
Food and Drink
Feedback of the luncheon and refreshment last year were not good. Confusion about the location was.
Firstly, the location of the luncheon and refreshment need to be printed on the conference confirmation, with a map provided. Secondly, refreshment will be provided during conference.
For late bookings please do not hesitate to call me at 12345678.
Billy & Rita
Kalai, patricia & Crystal
Subject: Arrangements for Sales Conference
Accommodation:
In fact, we had accommodation at the Belmont Hotel last year. The feedback was good. However, the hotel was far from conference centre and price for this year has gone up. So, we are considering getting quote from York Hotel.
Conference centre:
Firstly, we need a conference centre with capacity of 200 participants
Secondly, we should book bigger hall if there is a lot of late booking. Obviously, we need to avoid the amplification problem happened last year.
Speakers:
In relation to speakers, both outside ones are confirmed. In particular, Sandra Brett will talk on ‘Motivation’.
Food and Drink:
On another point, participants complained about the food quality and were confused about where lunch was. As a result, we should have two quotes:
1: One for coffee and snacks;
2: One for lunch.
Alternatively, we may use café in conference centre.
If there are late bookings please tell me.
Accommodation:
In fact, we had accommodation at the Belmont Hotel last year. The feedback was good. However, the hotel was far from conference centre and price for this year has gone up. So, we are considering getting quote from York Hotel.
Conference centre:
Firstly, we need a conference centre with capacity of 200 participants
Secondly, we should book bigger hall if there is a lot of late booking. Obviously, we need to avoid the amplification problem happened last year.
Speakers:
In relation to speakers, both outside ones are confirmed. In particular, Sandra Brett will talk on ‘Motivation’.
Food and Drink:
On another point, participants complained about the food quality and were confused about where lunch was. As a result, we should have two quotes:
1: One for coffee and snacks;
2: One for lunch.
Alternatively, we may use café in conference centre.
If there are late bookings please tell me.
Arrangements for Sales Conference by Andy & Yung ^^
Subject: Arrangements for Sales Conference
In relation to the above subject we would like to arrange for the following matters:
1. Accommodations: firstly the conference at Belmont Hotel last year. In general, the feedback was good except that the place was far from conference centre and price has gone up this year. Now we are thinking about asking for quote from York Hotel;
2. Conference centre: secondly, capacity of the hall would allow 200 people. In fact, we must confirm the size of the hall with York Hotel. As a result of the amplification problem last year we must ensure that this will not happen again;
3. Speakers: on another point, our speaker Sandra Brett will talk on “Motivation” once both outside confirmed;
4. Food and drink: quality of food and drink were a problem last year. That is to say, we must negotiate with the hotel for a better supplier especially with the place for lunch; and in addition, for solution of 2 quotes, we suggest that either one for coffee and snacks or one for lunch, alternatively, use café in conference centre;
At the moment we are still accept late bookings but please tell me as soon as you can.
In relation to the above subject we would like to arrange for the following matters:
1. Accommodations: firstly the conference at Belmont Hotel last year. In general, the feedback was good except that the place was far from conference centre and price has gone up this year. Now we are thinking about asking for quote from York Hotel;
2. Conference centre: secondly, capacity of the hall would allow 200 people. In fact, we must confirm the size of the hall with York Hotel. As a result of the amplification problem last year we must ensure that this will not happen again;
3. Speakers: on another point, our speaker Sandra Brett will talk on “Motivation” once both outside confirmed;
4. Food and drink: quality of food and drink were a problem last year. That is to say, we must negotiate with the hotel for a better supplier especially with the place for lunch; and in addition, for solution of 2 quotes, we suggest that either one for coffee and snacks or one for lunch, alternatively, use café in conference centre;
At the moment we are still accept late bookings but please tell me as soon as you can.
Arrangements for Sales Conference - Algie & Etta
Subject: Arrangements for Sales Conference
As requested at the board meeting of 23 October, here is my report.
1. Accommodation
Last year the accommodation of the sales conference were provided in the Belmont Hotel, which gained a good feedback. However, it is far away from the conference centre and the price has gone up this year. I purpose that we can get quotation from the York Hotel.
2. Conference Centre
The capacity of the hall is 200. If there is any late booking of the participants, we will need to have a bigger hall. In fact the problem should be treated seriously. In addition, we faced the amplification problem last year, I suggest that we should check the speakers before the conference starts.
3. Speaker
Both outsides speakers are confirmed to attend the conference. Sandra Brett will talk on the “Motivation”.
4. Food and Beverage
Last year we faced mainly two problems. The first was the food quality while the second the confusion about where the lunch was. I suggest that we need to have at least two quotations. One for coffee and snacks and the other is for lunch. I recommend that we should also quote the café in the conference centre.
If there are any late bookings, please tell me as soon as possible. Thank you.
As requested at the board meeting of 23 October, here is my report.
1. Accommodation
Last year the accommodation of the sales conference were provided in the Belmont Hotel, which gained a good feedback. However, it is far away from the conference centre and the price has gone up this year. I purpose that we can get quotation from the York Hotel.
2. Conference Centre
The capacity of the hall is 200. If there is any late booking of the participants, we will need to have a bigger hall. In fact the problem should be treated seriously. In addition, we faced the amplification problem last year, I suggest that we should check the speakers before the conference starts.
3. Speaker
Both outsides speakers are confirmed to attend the conference. Sandra Brett will talk on the “Motivation”.
4. Food and Beverage
Last year we faced mainly two problems. The first was the food quality while the second the confusion about where the lunch was. I suggest that we need to have at least two quotations. One for coffee and snacks and the other is for lunch. I recommend that we should also quote the café in the conference centre.
If there are any late bookings, please tell me as soon as possible. Thank you.
Garden Renovation
Look at the suggestions:
Dear Mr Adam
Thank you for considering Willow & Beech Limited’ s service. I submit the service package proposal with regard the captioned for your consideration as follows:
1. Date: November 1 to December 30, 2006 (10 weeks)
2. Completion of Work: December 30, 2006
3. Details of Works:
I. 50 three- and four-year-old deciduous trees for wood $5,000-
II. Large pond preparation $5,000-
III. Shrubs, bushes $1,000-
IV. Garden shed (for tools, etc) $3,000-
V. Labor costs: twenty man weeks (two men for 10 weeks) $20,000-
4. Total Expenses: $34,000-
5. A 10% reduction if these terms are accepted:
I. 25% on signature of contract
II. 25% half way through completion
III. 50% on completion of work
6. Payment terms: 50% payment should be paid on or before November 30, 2006
50% payment should be paid after 10 days of completion of work
Mr. Adam, I hope the above arrangements will meet the requirements of your construction. If you find this service package proposal in order, please sign and return the confirmation form to us. For more details please do not hesitate to call me at 1234-5678.
Thank you for your kind attention.
Yours sincerely,
Rita Cheng
Dear Mr Adam
Thank you for considering Willow & Beech Limited’ s service.
I submit the service package proposal with regard the captioned for your
consideration as follows: (too formal and old fashioned)1. Date: November 1 to December 30, 2006 (10 weeks)
2. Completion of Work: December 30, 2006
3. Details of Works:
I. 50 three- and four-year-old deciduous trees for wood $5,000-
II. Large pond preparation $5,000-
III. Shrubs, bushes $1,000-
IV. Garden shed (for tools, etc) $3,000-
V. Labor costs: twenty man weeks (two men for 10 weeks) $20,000-
4. Total Expenses: $34,000-
5. A 10% reduction if these terms are accepted:
I. 25% on signature of contract
II. 25% half way through completion
III. 50% on completion of work
6. Payment terms: 50% payment should be paid on or before November 30, 2006 50% payment should be paid after 10 days of completion of work
Mr. Adam, I hope the above arrangements will meet the requirements of your construction. If you find this service package proposal in order, please sign and return the confirmation form to us.
For more details please do not hesitate to call me at 1234-5678.
Thank you for your kind attention.Yours sincerely, Rita Cheng
Dear Mr Adam
Thank you for considering Willow & Beech Limited’ s service. I submit the service package proposal with regard the captioned for your consideration as follows:
1. Date: November 1 to December 30, 2006 (10 weeks)
2. Completion of Work: December 30, 2006
3. Details of Works:
I. 50 three- and four-year-old deciduous trees for wood $5,000-
II. Large pond preparation $5,000-
III. Shrubs, bushes $1,000-
IV. Garden shed (for tools, etc) $3,000-
V. Labor costs: twenty man weeks (two men for 10 weeks) $20,000-
4. Total Expenses: $34,000-
5. A 10% reduction if these terms are accepted:
I. 25% on signature of contract
II. 25% half way through completion
III. 50% on completion of work
6. Payment terms: 50% payment should be paid on or before November 30, 2006
50% payment should be paid after 10 days of completion of work
Mr. Adam, I hope the above arrangements will meet the requirements of your construction. If you find this service package proposal in order, please sign and return the confirmation form to us. For more details please do not hesitate to call me at 1234-5678.
Thank you for your kind attention.
Yours sincerely,
Rita Cheng
Garden Renovation
See the suggestions below:
Dear group 1,
I are writing to confirm the project of garden renovation.Please refer to information as below :
1) The garden have to attractive wildlife and there is lots of deciduous trees which planted at leaset 3 years old on the clearance site.
2) A flower beds are needed and A large greenhouse are also needed.
3) A car parking area will be posit in front of the house.
4) Project of the garden should be completed in 6 weeks. About the total cost of the renovation is $51,000. 25 % will be paid by cash cheque before signature of contract. Balance will be paid on competion of whole work after 14 days
If you have any queris please feel free to contact at 1234 5678
Thanks & Best Regards,
Kalai
Dear group 1,
I are writing to confirm the project of garden renovation (word order).Please refer to information as below :
1) The garden have to ____ attractive wildlife and there is lots of deciduous trees which _____ planted at least 3 years old on the clearance site.
2) A flower beds are needed and A large greenhouse are also needed. (subject verb agremment)
3) A car parking area will be positioned in front of the house.
4) Project of the garden should be completed in 6 weeks. The total cost of the
renovation is $51,000. 25 % will be paid by cash cheque before signature of
contract. Balance will be paid on competion of whole work after 14 daysIf you have any questions please feel free to contact at 1234 5678
Thanks & Best Regards,
Kalai
Dear group 1,
I are writing to confirm the project of garden renovation.Please refer to information as below :
1) The garden have to attractive wildlife and there is lots of deciduous trees which planted at leaset 3 years old on the clearance site.
2) A flower beds are needed and A large greenhouse are also needed.
3) A car parking area will be posit in front of the house.
4) Project of the garden should be completed in 6 weeks. About the total cost of the renovation is $51,000. 25 % will be paid by cash cheque before signature of contract. Balance will be paid on competion of whole work after 14 days
If you have any queris please feel free to contact at 1234 5678
Thanks & Best Regards,
Kalai
Sunday, October 22, 2006
Garden Renovation
Look at the suggested changes / errors.
Dear Sir / Madam
We are writing to confirm the details of the garden renovation project. Please refer to the below information:
1/ Garden should be attractive to wildlife, with lots of deciduous trees that at least 3 years old when planted.
2/ A variety of flower beds and a large greenhouse are needed.
3/ A pond should be in one corner of the gardens and car parking space should be in front of the house.
4/ The whole project should be completed in 6 weeks. Total cost of the renovation is $50,000. 50 % will be paid by cheque before the renovation started. Balance will be credited to your company account after the whole renovation completed.
Should you have any queries, please contact me at 1234 5678.
Yours faithfully
Mary Chan
Dear Sir / Madam
We are writing to confirm the details of the garden renovation project. Please refer to the below information: (word order)
1/ Garden should be attractive to wildlife, with lots of deciduous trees that (verb)____ at least 3 years old when planted.
2/ A variety of flower beds and a large greenhouse are needed.
3/ A pond should be in one corner of the gardens and car parking
space should be in front of the house.
4/ The whole project should be completed in 6 weeks. Total cost of the renovation is $50,000. 50 % will be paid by cheque before the renovation (verb) ____ started. Balance will be credited to your company account after the whole renovation (verb) ____ completed.Should you have any queries, please contact me at 1234 5678.
Yours faithfully
Mary Chan
Dear Sir / Madam
We are writing to confirm the details of the garden renovation project. Please refer to the below information:
1/ Garden should be attractive to wildlife, with lots of deciduous trees that at least 3 years old when planted.
2/ A variety of flower beds and a large greenhouse are needed.
3/ A pond should be in one corner of the gardens and car parking space should be in front of the house.
4/ The whole project should be completed in 6 weeks. Total cost of the renovation is $50,000. 50 % will be paid by cheque before the renovation started. Balance will be credited to your company account after the whole renovation completed.
Should you have any queries, please contact me at 1234 5678.
Yours faithfully
Mary Chan
Monday, October 16, 2006
ABC company, Paul & LeGrand
ABC, one of the biggest suppliers of leather soled shoes, has been operating in China, our biggest market, for 15 years.
Abacon, our main competitor, lost 3% of market share. Since the sports shoe market is a growing area of sales, it has been diversifying its product range to gain in the sports shoe market.
In order to secure a competitive market share, we also need to gain a foothold in this market. Therefore, new products including durable shoe, waterproof shoe and sports shoe are now explored.
We found that the increase of 5% in sales in February was because of our new marketing campaign in January 2004. Therefore, we have spent a lot on R&D over the last year and a half to promote new products being launched next January.
*************************************
Dear Paul
We are writing to place an order of 6 suits according to your standard fabrics and colours. Would you please arrange to deliver 2 suits to each warehouse in Paris, Lyon and Marseille within 3 days? Total 510 pounds will be paid 60 days after delivery.
Please be reminded that both of our names should be labelled in the suits. Moreover, we will return the unsold suits within six months of the order date in good condition, and please arrange refunds by bank transfer within 30 days of return.
I am looking forward to hearing your reply.
Best regards
LeGrand
Abacon, our main competitor, lost 3% of market share. Since the sports shoe market is a growing area of sales, it has been diversifying its product range to gain in the sports shoe market.
In order to secure a competitive market share, we also need to gain a foothold in this market. Therefore, new products including durable shoe, waterproof shoe and sports shoe are now explored.
We found that the increase of 5% in sales in February was because of our new marketing campaign in January 2004. Therefore, we have spent a lot on R&D over the last year and a half to promote new products being launched next January.
*************************************
Dear Paul
We are writing to place an order of 6 suits according to your standard fabrics and colours. Would you please arrange to deliver 2 suits to each warehouse in Paris, Lyon and Marseille within 3 days? Total 510 pounds will be paid 60 days after delivery.
Please be reminded that both of our names should be labelled in the suits. Moreover, we will return the unsold suits within six months of the order date in good condition, and please arrange refunds by bank transfer within 30 days of return.
I am looking forward to hearing your reply.
Best regards
LeGrand
Reply letter to Paper and Pen Ltd (by Andy & Sandy)
Dear Mr Page
Thank you for your letter dated on October 16, 2006 regarding the delay in drawing up the contract.
I am sorry to hear that you have been involved in an industrial dispute, resulting in closure of your offices recently. As you know we have had business relationship for a long time, so it is possible to renew a contract with your company in new terms. However, we cannot accept the similar situation in future.
Moreover, I can meet you next week to discuss the renewal of contract in agreeable terms.
Your sincerely,
Thank you for your letter dated on October 16, 2006 regarding the delay in drawing up the contract.
I am sorry to hear that you have been involved in an industrial dispute, resulting in closure of your offices recently. As you know we have had business relationship for a long time, so it is possible to renew a contract with your company in new terms. However, we cannot accept the similar situation in future.
Moreover, I can meet you next week to discuss the renewal of contract in agreeable terms.
Your sincerely,
Contract Renewal
Dear Mr Page
With reference to your email dated 16 Oct 2006, we are sorry for the situation you faced. With years of cooperation, we trust that this situation will not happen again.
Since this issue did cause inconvenience to our customers, we would appreciate it if you could offer additional discount so that we could offer the same to our clients to rebuild the goodwill. Please consider this option and we could discuss the details during our meeting regarding the contract renewal.
Early next week is also convenient to me. Shall we meet at 11:00am on coming Tuesday?
I look forward to your reply and meeting you next week.
Best regards
M. Fos
Chief Executive Officer
With reference to your email dated 16 Oct 2006, we are sorry for the situation you faced. With years of cooperation, we trust that this situation will not happen again.
Since this issue did cause inconvenience to our customers, we would appreciate it if you could offer additional discount so that we could offer the same to our clients to rebuild the goodwill. Please consider this option and we could discuss the details during our meeting regarding the contract renewal.
Early next week is also convenient to me. Shall we meet at 11:00am on coming Tuesday?
I look forward to your reply and meeting you next week.
Best regards
M. Fos
Chief Executive Officer
Reply to Paper and Pen Ltd
Dear Mr Page
Thank you for your response on 16 October.
We fully understand your situation but the dispute led to many problems with our customers. We are now handling several complaints and some of our customers are requesting compensation.
However, as we have good relationship with your company, we still consider renewing the contract next year.
Although this matter was beyond your control, much inconvenience has been caused. We would appreciate it if you could offer a discount in case of any late delivery.
I look forward to receiving your reply.
Yours sincerely
M. Fos
Managing Director
Thank you for your response on 16 October.
We fully understand your situation but the dispute led to many problems with our customers. We are now handling several complaints and some of our customers are requesting compensation.
However, as we have good relationship with your company, we still consider renewing the contract next year.
Although this matter was beyond your control, much inconvenience has been caused. We would appreciate it if you could offer a discount in case of any late delivery.
I look forward to receiving your reply.
Yours sincerely
M. Fos
Managing Director
Dear Page
We refer to your letter of 16 Oct 2006 for the renewal of contract. We are glad to hear you that industrial dispute has been settled and back to normal.
In viewing the market situation, we could able to have another supplier to commit our schedule and special arrangement. But due to a good relationship with your company, we may consider to make a new contact with you company.
However, we cannot afford a similar situation happen again because your delay caused lots of complaints from our customer. We must have more conditions in the contact to protect both interests.
We would like to have meeting with you next Monday morning.
I look forward to seeing you.
Best Regards
M Fos
(Billy & Edith)
We refer to your letter of 16 Oct 2006 for the renewal of contract. We are glad to hear you that industrial dispute has been settled and back to normal.
In viewing the market situation, we could able to have another supplier to commit our schedule and special arrangement. But due to a good relationship with your company, we may consider to make a new contact with you company.
However, we cannot afford a similar situation happen again because your delay caused lots of complaints from our customer. We must have more conditions in the contact to protect both interests.
We would like to have meeting with you next Monday morning.
I look forward to seeing you.
Best Regards
M Fos
(Billy & Edith)
Reply to Paper and Pen Ltd.
Dear Mr Page
Thank you for your letter on 16 October concerning the industrial dispute that your company engaged in. We have heard of this before and understand the problem. However, owing to your delay, we have had problems with our customers which affected our relationship between them and deteriorated our reputation.
Regarding the contract problem, we have until now had a good working relationship with your company, but we would like to point out that we cannot afford a similar situation happened again.
We will renew our contract with you in a condition that your company offer 5% discount for us. However, we will probably terminate our contract and your company will be required to compensate our total loss if the situation occurs again.
We look forward to hearing from you soon.
Yours sincerely
M. Fos
Thank you for your letter on 16 October concerning the industrial dispute that your company engaged in. We have heard of this before and understand the problem. However, owing to your delay, we have had problems with our customers which affected our relationship between them and deteriorated our reputation.
Regarding the contract problem, we have until now had a good working relationship with your company, but we would like to point out that we cannot afford a similar situation happened again.
We will renew our contract with you in a condition that your company offer 5% discount for us. However, we will probably terminate our contract and your company will be required to compensate our total loss if the situation occurs again.
We look forward to hearing from you soon.
Yours sincerely
M. Fos
Reply to Pen & Paper
Dear Mr Page
In connection with your letter on October 16 regarding renewal of contract, we understand what had happen to you. After we have taken into deep consideration in respect to your situation, we would like to inform you that we would be able to renew the contract for the coming two years.
However, because of your delay, we have suffered from numerous complaints from our customers as a consequence. We therefore request that remedies should be included in the new contract in order to secure our benefits.
We considered that 5% total sum of individual order value will be deducted from your account in case of 5 days delay in delivery incurred. Details of the terms will be sent to you under separate letter by our contract department.
Should you have any problem, please feel free to contact me at 12345678.
Yours sincerely,
M. Fos
by Rita & Yung
In connection with your letter on October 16 regarding renewal of contract, we understand what had happen to you. After we have taken into deep consideration in respect to your situation, we would like to inform you that we would be able to renew the contract for the coming two years.
However, because of your delay, we have suffered from numerous complaints from our customers as a consequence. We therefore request that remedies should be included in the new contract in order to secure our benefits.
We considered that 5% total sum of individual order value will be deducted from your account in case of 5 days delay in delivery incurred. Details of the terms will be sent to you under separate letter by our contract department.
Should you have any problem, please feel free to contact me at 12345678.
Yours sincerely,
M. Fos
by Rita & Yung
Monday, October 09, 2006
Le Grand Etta and Algie
Change words in red, hints in green.
Dear Mr Jones
According to our last conversation, we have finally agreed (tense) the order. The details are as follows:
The delivery time: within three days
Place of delivery: Delivery to LeGrand’s warehouses in Paris, Lyon and Marseille free of charge. Other locations charged extra.
Minimum Delivery: 6 suits
Price: 89.00
Payment terms: 30 days after delivery
Fabrics and colours: LeGrand specifies fabrics and materials at similar prices to the catalogue. This does not affect the right to return unsold suits
Labelling: Label reading ‘Designed by Paul Jones for LeGrand’
Time Returns: Returns on unsold suits within six months of the order date
Condition Return: Returns only accepted on suits in good condition
Payment Return: Refund by bank transfer within 30 days of return
If you have any problems, please feel free to contact us.
Regards
LeGrand
Dear Mr Jones
According to our last conversation, we have finally agreed (tense) the order. The details are as follows:
The delivery time: within three days
Place of delivery: Delivery to LeGrand’s warehouses in Paris, Lyon and Marseille free of charge. Other locations charged extra.
Minimum Delivery: 6 suits
Price: 89.00
Payment terms: 30 days after delivery
Fabrics and colours: LeGrand specifies fabrics and materials at similar prices to the catalogue. This does not affect the right to return unsold suits
Labelling: Label reading ‘Designed by Paul Jones for LeGrand’
Time Returns: Returns on unsold suits within six months of the order date
Condition Return: Returns only accepted on suits in good condition
Payment Return: Refund by bank transfer within 30 days of return
If you have any problems, please feel free to contact us.
Regards
LeGrand
Paul Jones: Patricia and Ka Lai
Change words in red. Hints in green.
Dear Mr Grand
It was great (choose a more formal word) that we finally reached an agreement on your order of 100 suits. Here are the terms we agreed:
Delivery time: 3 days after receiving the order
Place of delivery: to Le Grand’s warehouse in Paris, Lyon and Marseille free of charge. Other locations charged extra.
Minimum delivery: 6 suits
Price: 89 Pounds per suit
Payment terms: 30 days after delivery
Fabrics and colours: Standard fabrics and colours from the catalogue.
Labelling: LeGrand plus Paul Jones names on the label
Returns 1 – time: Returns on unsold suits within six months of the order date
Returns 2 – condition: Returns only accepted on suits in good condition
Returns 3 – payment: Refunds by bank transfer within 30 days of return
We hope to have a long term business relationship with you and look forward to your earliest order.
Best regards
Paul Jones
Dear Mr Grand
It was great (choose a more formal word) that we finally reached an agreement on your order of 100 suits. Here are the terms we agreed:
Delivery time: 3 days after receiving the order
Place of delivery: to Le Grand’s warehouse in Paris, Lyon and Marseille free of charge. Other locations charged extra.
Minimum delivery: 6 suits
Price: 89 Pounds per suit
Payment terms: 30 days after delivery
Fabrics and colours: Standard fabrics and colours from the catalogue.
Labelling: LeGrand plus Paul Jones names on the label
Returns 1 – time: Returns on unsold suits within six months of the order date
Returns 2 – condition: Returns only accepted on suits in good condition
Returns 3 – payment: Refunds by bank transfer within 30 days of return
We hope to have a long term business relationship with you and look forward to your earliest order.
Best regards
Paul Jones
Agreement
Change words in red, hints in green.
Dear Mr. Jones,
Thank you for attending the meeting with us last week. We would like to confirm the agreement of the terms and conditions, as follows:
1. Time of the delivery is 48 hours.
2. It (unclear what 'it refers to) would be free of charge for delivery to our warehouses in Paris, Lyon and Marseille.
3. Minimum delivery will be 1 suit
4. 83 pounds per suit
5. Payment terms is 30 days after delivery
6. Standard fabrics and colours from the Paul Jones catalogue
7. Labelling is “Designed by Paul Jones for LeGrand
8. Accepting (noun form needed) for returns on unsold suits in good condition within three months
9. Refunds by bank transfer within 30 days of return
Could you please draft a contract for us for our review?
Thank you for your kind attention.
LeGrand
Dear Mr. Jones,
Thank you for attending the meeting with us last week. We would like to confirm the agreement of the terms and conditions, as follows:
1. Time of the delivery is 48 hours.
2. It (unclear what 'it refers to) would be free of charge for delivery to our warehouses in Paris, Lyon and Marseille.
3. Minimum delivery will be 1 suit
4. 83 pounds per suit
5. Payment terms is 30 days after delivery
6. Standard fabrics and colours from the Paul Jones catalogue
7. Labelling is “Designed by Paul Jones for LeGrand
8. Accepting (noun form needed) for returns on unsold suits in good condition within three months
9. Refunds by bank transfer within 30 days of return
Could you please draft a contract for us for our review?
Thank you for your kind attention.
LeGrand
ABC Company By Patricia and Ka lai
Change words in red. Hints in green.
ABC is one of the biggest suppliers of leather soled shoes.
We have been operating in China, our biggest market, for 15 years.
In January 2004 we ran a marketing campaign which led to a February 2004 sales increase by 5 %.
Our main competitor is Abacon. Although Abacon lost 3 % of market share, Abacon has been diversifying their product range and has gained a foothold in the sports shoe market. The sports shoes market is a growing area of sales. Therefore, we need to also gain a foothold in the sports shoe market.
ABC is exploring new products in the sports shoe market and has spent a lot on R & D over the last year end a half (Unclear). Next January we will launch a new product which is a durable, waterproof sports shoe. We hope to break into the sports shoe market and secure a competitive market share.
By Patricia and Ka lai
ABC is one of the biggest suppliers of leather soled shoes.
We have been operating in China, our biggest market, for 15 years.
In January 2004 we ran a marketing campaign which led to a February 2004 sales increase by 5 %.
Our main competitor is Abacon. Although Abacon lost 3 % of market share, Abacon has been diversifying their product range and has gained a foothold in the sports shoe market. The sports shoes market is a growing area of sales. Therefore, we need to also gain a foothold in the sports shoe market.
ABC is exploring new products in the sports shoe market and has spent a lot on R & D over the last year end a half (Unclear). Next January we will launch a new product which is a durable, waterproof sports shoe. We hope to break into the sports shoe market and secure a competitive market share.
By Patricia and Ka lai
ABC Company By Edwina and Ka Yiu
Change words in red. Hints in green.
ABC, one of the biggest suppliers of leather soled shoes, has been operating in China for 15 years. Since China is our biggest market, in January 2004 we ran a marketing campaign. As a result, ___ (preposition) February 2004 sales increased by 5%.
Therefore (Choose a better phrase), Abacon, our main competitors, lost 3% of market share. Abacon has been diversifying their product range, so it has gained in the sports shoe market, which is a growing area of sales.
In order to gain a foothold in the sports shoe market, ABC is exploring new products and has spent a lot on R&D over the last year and a half. ABC will launch a new product – a durable and waterproof sports shoe next January. ABC hope the new sports shoe will help it to break into the market and secure a competitive market share.
By Edwina and Ka Yiu
ABC, one of the biggest suppliers of leather soled shoes, has been operating in China for 15 years. Since China is our biggest market, in January 2004 we ran a marketing campaign. As a result, ___ (preposition) February 2004 sales increased by 5%.
Therefore (Choose a better phrase), Abacon, our main competitors, lost 3% of market share. Abacon has been diversifying their product range, so it has gained in the sports shoe market, which is a growing area of sales.
In order to gain a foothold in the sports shoe market, ABC is exploring new products and has spent a lot on R&D over the last year and a half. ABC will launch a new product – a durable and waterproof sports shoe next January. ABC hope the new sports shoe will help it to break into the market and secure a competitive market share.
By Edwina and Ka Yiu
ABC Company By Algie Etta and Sandy
ABC is one of the biggest suppliers of leather soled shoes. China is our biggest market and we have been operating there for 15 years. In January 2004 we ran a marketing campaign and so the sales increased by 5% in February 2004.
Our main competitor is Abacon. It lost 3% of market shares owing to our sales increase. However, Abacon has been diversifying their product range and they have gained in sports shoe market. ABC need to gain a foothold in the sports shoe market as the sports shoe market is a growing area of sales. ABC are exploring new products in the sports shoe market and it has spent a lot on R&D over the last year and a half.
Next January ABC will launch a new product which is a durable, waterproof sports shoe. As a result, ABC hopes to break into the sports shoe market as well as securing a competitive market share.
By Algie Etta and Sandy
Our main competitor is Abacon. It lost 3% of market shares owing to our sales increase. However, Abacon has been diversifying their product range and they have gained in sports shoe market. ABC need to gain a foothold in the sports shoe market as the sports shoe market is a growing area of sales. ABC are exploring new products in the sports shoe market and it has spent a lot on R&D over the last year and a half.
Next January ABC will launch a new product which is a durable, waterproof sports shoe. As a result, ABC hopes to break into the sports shoe market as well as securing a competitive market share.
By Algie Etta and Sandy
ABC Company by Rita
Change words in red.
ABC, one of the biggest suppliers of leather soled shoes, has been operating in China, our biggest market, for 15 years. In January 2004 we ran a marketing campaign and in February 2004 sales increased by 5%. Our main competitor Abacon, lost 3% of market share and therefore has been diversifying their product range. Abacon gained in the sports shoe market which is growing area of sales. ABC is exploring new products to gain a foothold in sports shoe market. ABC have spent a lot on R&D over the last year and a half and new product, durable and waterproof sports shoes, will be launched in next January. ABC hopes to break into sports shoe market and secure competitive market share.
ABC, one of the biggest suppliers of leather soled shoes, has been operating in China, our biggest market, for 15 years. In January 2004 we ran a marketing campaign and in February 2004 sales increased by 5%. Our main competitor Abacon, lost 3% of market share and therefore has been diversifying their product range. Abacon gained in the sports shoe market which is growing area of sales. ABC is exploring new products to gain a foothold in sports shoe market. ABC have spent a lot on R&D over the last year and a half and new product, durable and waterproof sports shoes, will be launched in next January. ABC hopes to break into sports shoe market and secure competitive market share.
Homework - complaint letter
Change words in red. Hints in green.
Dear Easilife,
Please be informed that the office furniture has arrived. Although, you advertise yourself as a top-quality brand, the product we purchase was well below the standard we expected. Unfortunately, one of the executive armchair is damaged, the leather was torn. It would be appreciate it if the faculty good can be replaced as soon as possible.
Also, you mention before a 10% discount can be offered if we order over $10,000-, but inside the invoice we could not found any discount or special offer. Could you please issue another invoice for us, so that we can pay for it immediately?
Thank you for your kind attention, and we hope to hearing from you soon.
Rita Cheng
Dear Easilife,Otherwise a good email
Please be informed that the office furniture has arrived. Although, you
advertise yourself as a top-quality brand, the product we purchase (present perfect ) was well below the standard we expected. Unfortunately, one of the executive armchairs is damaged _____ (reason word) the leather was torn. It would be appreciate it if the faculty goods can be replaced as soon as possible.
Also, you mention (past tense) before a 10% discount can be offered if we order over
$10,000-, but inside the invoice we could not found any discount or special
offer. Could you please issue another invoice for us, so that we can pay for it
immediately?
Thank you for your kind attention, and we hope to hearing from you
soon.
Rita Cheng
Dear Easilife,
Please be informed that the office furniture has arrived. Although, you advertise yourself as a top-quality brand, the product we purchase was well below the standard we expected. Unfortunately, one of the executive armchair is damaged, the leather was torn. It would be appreciate it if the faculty good can be replaced as soon as possible.
Also, you mention before a 10% discount can be offered if we order over $10,000-, but inside the invoice we could not found any discount or special offer. Could you please issue another invoice for us, so that we can pay for it immediately?
Thank you for your kind attention, and we hope to hearing from you soon.
Rita Cheng
Homework - Complaint letter
Very good, except for one spelling mistake. It would also be better if divided into three paragraphs. Also, perhaps you should ask for a new invoice.
Dear Sir or Madam
I am writing about the delivery of the computers. One of them has a small fault. The on/off switch is a little bit loose. Also, the total amount on the invoice was wrong. This was not the high stardand of service that we have come to expect from you. Would you please help me to arrange the replacement of the computer? I look forward to receiving your reply as soon as possible.
Yours faithfully
Ann Chan
Dear Sir or Madam
I am writing about the delivery of the computers. One of them has a small fault. The on/off switch is a little bit loose. Also, the total amount on the invoice was wrong. This was not the high stardand of service that we have come to expect from you. Would you please help me to arrange the replacement of the computer? I look forward to receiving your reply as soon as possible.
Yours faithfully
Ann Chan
Saturday, October 07, 2006
Homework - email reply to group 1
Look at the comments in red.
Dear Group 1
5 desktop computers of DC12 and 10 notebooks of NB347 have been received
earlier today. However, one desktop computer cannot be booted up (change word: 's_________'). Would you deliver the other (change to: 'e_______ f___ a________') one to me (delete) within this week?
Moreover, the invoice shows that no discount h____ b______ (present perfect passive) given to me. Please check and send the revised invoice for me to arrange payment.
I am looking forward to receiving your reply.
Best regards
MaryOtherwise a good email
Dear Group 1
5 desktop computers of DC12 and 10 notebooks of NB347 have been received earlier today. However, one desktop computer cannot be booted up. Would you deliver the other one to me within this week?
Moreover, the invoice shows that no discount given to me. Please check and send the revised invoice for me to arrange payment.
I am looking forward to receiving your reply.
Best regards
Mary
Monday, September 25, 2006
WONDERLAND
Come Everybody! Join our party!
How would you celebrate your kid’s birthday this year?
To have a wonderful and unforgettable celebration, we can provide a fun place with kid’s most favourite menu and exciting games.
You can also get a FREE birthday gift and birthday cake!!!!!
Don’t miss the chance! Dial to Wonderland immediately, your kids must get more than they expected!!!!
Adam's corrections. Change the words in red. Hints in green.
Come Everybody! Join our party! How would you celebrate your kid’s birthday this year? To have (Change to one word, F___) a wonderful and unforgettable celebration, we can provide a fun place with kid’s most favourite menu and exciting games. You can also get a FREE birthday gift and birthday cake!!!!! Don’t miss the chance! Dial to ( C___ )Wonderland immediately, a____ your kids must get more than they expected!!!!
How would you celebrate your kid’s birthday this year?
To have a wonderful and unforgettable celebration, we can provide a fun place with kid’s most favourite menu and exciting games.
You can also get a FREE birthday gift and birthday cake!!!!!
Don’t miss the chance! Dial to Wonderland immediately, your kids must get more than they expected!!!!
Adam's corrections. Change the words in red. Hints in green.
Come Everybody! Join our party! How would you celebrate your kid’s birthday this year? To have (Change to one word, F___) a wonderful and unforgettable celebration, we can provide a fun place with kid’s most favourite menu and exciting games. You can also get a FREE birthday gift and birthday cake!!!!! Don’t miss the chance! Dial to ( C___ )Wonderland immediately, a____ your kids must get more than they expected!!!!
Educating TV Games
Have you planned to buy a birthday gift for your kid? It is troublesome for people to think about it. But we absolutely can solve the problem for you. Don’t wait for someone else to do it for you. Let’s us do the chore for you!
Visit our shop and choose one of the marvellous Educating TV game. Thought playing, your kid will learn more English vocabularies and idioms. Your kid must love it! I dare.
What are you waiting for? Visit our shop with your kid now!
Learning with fun, it’s what we have done!
Adam's corrections. Change words in red. Hints in green.
Have you planned to buy a birthday gift for your kid? It is troublesome for people to think about it. But we absolutely can solve the problem for you. Don’t wait for someone else to do it for you. Let’s us do the chore for you! Visit our shop and choose one of the (change to a personal pronoun) marvellous Educating TV game. Thought (wrong word/ spelling) playing, your kid will learn more English vocabularies (usually single) and idioms. Your kid must love it! I dare(??). What are you waiting for? Visit our shop with your kid now! Learning with fun, it’s what we have done!
Visit our shop and choose one of the marvellous Educating TV game. Thought playing, your kid will learn more English vocabularies and idioms. Your kid must love it! I dare.
What are you waiting for? Visit our shop with your kid now!
Learning with fun, it’s what we have done!
Adam's corrections. Change words in red. Hints in green.
Have you planned to buy a birthday gift for your kid? It is troublesome for people to think about it. But we absolutely can solve the problem for you. Don’t wait for someone else to do it for you. Let’s us do the chore for you! Visit our shop and choose one of the (change to a personal pronoun) marvellous Educating TV game. Thought (wrong word/ spelling) playing, your kid will learn more English vocabularies (usually single) and idioms. Your kid must love it! I dare(??). What are you waiting for? Visit our shop with your kid now! Learning with fun, it’s what we have done!
Advertising Music Pad
Do you feel boring after a whole day of work? It is common to relax by listening to music. Have you consider making your own music mixture? Dancing on your feet, and creating the perfect match! By Stepping on our “Music Pad” you will enjoy the creation and fitness of your body.
Adam's corrections. Change words in red. Hints in green.
Do you feel boring after a whole day of (replace with one word) work? It is common to relax by listening to music. Have you consider (tense) making your own music mixture? Dancing on your feet, and creating the perfect match! By Stepping on our “Music Pad” you will enjoy the creation and fitness of your body.
Adam's corrections. Change words in red. Hints in green.
Do you feel boring after a whole day of (replace with one word) work? It is common to relax by listening to music. Have you consider (tense) making your own music mixture? Dancing on your feet, and creating the perfect match! By Stepping on our “Music Pad” you will enjoy the creation and fitness of your body.
Advertisment
Have you ever heard that eating an apple a day will keep the doctor away? Have you ever heard that drinking apple juice can make your body slimmer and look younger? Do you think an apple juice with low calories and sodium, but no fat, with 120% Vitamin C, could be bought from your nearest supermarket at only $10- per 2Ls? It is true! What are you waiting for? Buy two bottles ABC Slim Apple Juice can get one tea tumbler free!
Adam's corrections. Change words in red. Hints in green.
Have you ever heard that eating an apple a day will keep the doctor away? Have you ever heard that drinking apple juice can make your body slimmer and look younger? Do you think an apple juice with low calories and sodium, but no fat, with 120% Vitamin C, could (tense) be bought from your nearest supermarket at only $10- per 2Ls? It is true! What are you waiting for? Buy two bottles ABC Slim Apple Juice can (conjunction)get one tea tumbler free!
Adam's corrections. Change words in red. Hints in green.
Have you ever heard that eating an apple a day will keep the doctor away? Have you ever heard that drinking apple juice can make your body slimmer and look younger? Do you think an apple juice with low calories and sodium, but no fat, with 120% Vitamin C, could (tense) be bought from your nearest supermarket at only $10- per 2Ls? It is true! What are you waiting for? Buy two bottles ABC Slim Apple Juice can (conjunction)get one tea tumbler free!
Lession 4 - Advertisement Slogan
New Generation of Portable Computer – SMILE series
Still bringing along your stone-likes and old-fashioned notebook?
Working like a tortoise??
Slim
– Notebook is designed to streamline briefcase outlook
Mobility
– Dual Core CPU is installed and the notebook is powered with built-in Wi-Fi and ready for connection to wireless LAN
Innovation
– Creative ergonomic keyboard design will make your work finishing quickly and more comfortable
Long battery life
– Extended lithium battery can be last for over 15 hours continuous operation
Entertainment
– Built-in 3D graphic technology gives you enjoying 3D games world at any times.
Buy it NOW for Special Offer!!!
Adam's corrections. Change words in red. Hints in green.
New Generation of Portable Computer – SMILE series
Still bringing along your stone-likes and old-fashioned notebook?
Working like a tortoise??
Slim – Notebook is designed to (conjunction and artcle needed.) streamline briefcase outlook
Mobility – Dual Core CPU is installed and the notebook is powered with built-in Wi-Fi and ___ (verb) ready for connection to wireless LAN
Innovation – Creative ergonomic keyboard design will make your work finishing (word form) quickly and more comfortable
Long battery life – Extended lithium battery can be last for over 15 hours ____ (preposition) continuous operation
Entertainment – Built-in 3D graphic technology gives you enjoying (adjective form needed) 3D games world at any times (one word). Buy it NOW for ___ Special Offer!!!
Still bringing along your stone-likes and old-fashioned notebook?
Working like a tortoise??
Slim
– Notebook is designed to streamline briefcase outlook
Mobility
– Dual Core CPU is installed and the notebook is powered with built-in Wi-Fi and ready for connection to wireless LAN
Innovation
– Creative ergonomic keyboard design will make your work finishing quickly and more comfortable
Long battery life
– Extended lithium battery can be last for over 15 hours continuous operation
Entertainment
– Built-in 3D graphic technology gives you enjoying 3D games world at any times.
Buy it NOW for Special Offer!!!
Adam's corrections. Change words in red. Hints in green.
New Generation of Portable Computer – SMILE series
Still bringing along your stone-likes and old-fashioned notebook?
Working like a tortoise??
Slim – Notebook is designed to (conjunction and artcle needed.) streamline briefcase outlook
Mobility – Dual Core CPU is installed and the notebook is powered with built-in Wi-Fi and ___ (verb) ready for connection to wireless LAN
Innovation – Creative ergonomic keyboard design will make your work finishing (word form) quickly and more comfortable
Long battery life – Extended lithium battery can be last for over 15 hours ____ (preposition) continuous operation
Entertainment – Built-in 3D graphic technology gives you enjoying (adjective form needed) 3D games world at any times (one word). Buy it NOW for ___ Special Offer!!!
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