Homework - complaint letter

Change words in red. Hints in green.

Dear Easilife,

Please be informed that the office furniture has arrived. Although, you
advertise yourself as a top-quality brand, the product we purchase (present perfect ) was well below the standard we expected. Unfortunately, one of the executive armchairs is damaged _____ (reason word) the leather was torn. It would be appreciate it if the faculty goods can be replaced as soon as possible.

Also, you mention (past tense) before a 10% discount can be offered if we order over
$10,000-, but inside the invoice we could not found any discount or special
offer. Could you please issue another invoice for us, so that we can pay for it
immediately?

Thank you for your kind attention, and we hope to hearing from you
soon.

Rita Cheng

Otherwise a good email

Dear Easilife,

Please be informed that the office furniture has arrived. Although, you advertise yourself as a top-quality brand, the product we purchase was well below the standard we expected. Unfortunately, one of the executive armchair is damaged, the leather was torn. It would be appreciate it if the faculty good can be replaced as soon as possible.

Also, you mention before a 10% discount can be offered if we order over $10,000-, but inside the invoice we could not found any discount or special offer. Could you please issue another invoice for us, so that we can pay for it immediately?

Thank you for your kind attention, and we hope to hearing from you soon.

Rita Cheng