Monday, October 16, 2006

Contract Renewal

Dear Mr Page

With reference to your email dated 16 Oct 2006, we are sorry for the situation you faced. With years of cooperation, we trust that this situation will not happen again.

Since this issue did cause inconvenience to our customers, we would appreciate it if you could offer additional discount so that we could offer the same to our clients to rebuild the goodwill. Please consider this option and we could discuss the details during our meeting regarding the contract renewal.

Early next week is also convenient to me. Shall we meet at 11:00am on coming Tuesday?

I look forward to your reply and meeting you next week.

Best regards

M. Fos
Chief Executive Officer

Reply to Paper and Pen Ltd

Dear Mr Page

Thank you for your response on 16 October.

We fully understand your situation but the dispute led to many problems with our customers. We are now handling several complaints and some of our customers are requesting compensation.

However, as we have good relationship with your company, we still consider renewing the contract next year.

Although this matter was beyond your control, much inconvenience has been caused. We would appreciate it if you could offer a discount in case of any late delivery.

I look forward to receiving your reply.

Yours sincerely

M. Fos
Managing Director
Dear Page

We refer to your letter of 16 Oct 2006 for the renewal of contract. We are glad to hear you that industrial dispute has been settled and back to normal.

In viewing the market situation, we could able to have another supplier to commit our schedule and special arrangement. But due to a good relationship with your company, we may consider to make a new contact with you company.

However, we cannot afford a similar situation happen again because your delay caused lots of complaints from our customer. We must have more conditions in the contact to protect both interests.

We would like to have meeting with you next Monday morning.

I look forward to seeing you.

Best Regards
M Fos
(Billy & Edith)

Reply to Paper and Pen Ltd.

Dear Mr Page

Thank you for your letter on 16 October concerning the industrial dispute that your company engaged in. We have heard of this before and understand the problem. However, owing to your delay, we have had problems with our customers which affected our relationship between them and deteriorated our reputation.

Regarding the contract problem, we have until now had a good working relationship with your company, but we would like to point out that we cannot afford a similar situation happened again.

We will renew our contract with you in a condition that your company offer 5% discount for us. However, we will probably terminate our contract and your company will be required to compensate our total loss if the situation occurs again.

We look forward to hearing from you soon.

Yours sincerely

M. Fos

Reply to Pen & Paper

Dear Mr Page

In connection with your letter on October 16 regarding renewal of contract, we understand what had happen to you. After we have taken into deep consideration in respect to your situation, we would like to inform you that we would be able to renew the contract for the coming two years.

However, because of your delay, we have suffered from numerous complaints from our customers as a consequence. We therefore request that remedies should be included in the new contract in order to secure our benefits.

We considered that 5% total sum of individual order value will be deducted from your account in case of 5 days delay in delivery incurred. Details of the terms will be sent to you under separate letter by our contract department.

Should you have any problem, please feel free to contact me at 12345678.

Yours sincerely,

M. Fos


by Rita & Yung

Monday, October 09, 2006

Le Grand Etta and Algie

Change words in red, hints in green.

Dear Mr Jones

According to our last conversation, we have finally agreed (tense) the order. The details are as follows:

The delivery time: within three days
Place of delivery: Delivery to LeGrand’s warehouses in Paris, Lyon and Marseille free of charge. Other locations charged extra.
Minimum Delivery: 6 suits
Price: 89.00
Payment terms: 30 days after delivery
Fabrics and colours: LeGrand specifies fabrics and materials at similar prices to the catalogue. This does not affect the right to return unsold suits
Labelling: Label reading ‘Designed by Paul Jones for LeGrand’
Time Returns: Returns on unsold suits within six months of the order date
Condition Return: Returns only accepted on suits in good condition
Payment Return: Refund by bank transfer within 30 days of return

If you have any problems, please feel free to contact us.

Regards
LeGrand

Paul Jones: Patricia and Ka Lai

Change words in red. Hints in green.

Dear Mr Grand

It was great (choose a more formal word) that we finally reached an agreement on your order of 100 suits. Here are the terms we agreed:

Delivery time: 3 days after receiving the order
Place of delivery: to Le Grand’s warehouse in Paris, Lyon and Marseille free of charge. Other locations charged extra.
Minimum delivery: 6 suits
Price: 89 Pounds per suit
Payment terms: 30 days after delivery
Fabrics and colours: Standard fabrics and colours from the catalogue.
Labelling: LeGrand plus Paul Jones names on the label
Returns 1 – time: Returns on unsold suits within six months of the order date
Returns 2 – condition: Returns only accepted on suits in good condition
Returns 3 – payment: Refunds by bank transfer within 30 days of return

We hope to have a long term business relationship with you and look forward to your earliest order.

Best regards
Paul Jones

Agreement

Change words in red, hints in green.

Dear Mr. Jones,

Thank you for attending the meeting with us last week. We would like to confirm the agreement of the terms and conditions, as follows:

1. Time of the delivery is 48 hours.
2. It (unclear what 'it refers to) would be free of charge for delivery to our warehouses in Paris, Lyon and Marseille.
3. Minimum delivery will be 1 suit
4. 83 pounds per suit
5. Payment terms is 30 days after delivery
6. Standard fabrics and colours from the Paul Jones catalogue
7. Labelling is “Designed by Paul Jones for LeGrand
8. Accepting (noun form needed) for returns on unsold suits in good condition within three months
9. Refunds by bank transfer within 30 days of return

Could you please draft a contract for us for our review?

Thank you for your kind attention.

LeGrand

ABC Company By Patricia and Ka lai

Change words in red. Hints in green.

ABC is one of the biggest suppliers of leather soled shoes.
We have been operating in China, our biggest market, for 15 years.
In January 2004 we ran a marketing campaign which led to a February 2004 sales increase by 5 %.
Our main competitor is Abacon. Although Abacon lost 3 % of market share, Abacon has been diversifying their product range and has gained a foothold in the sports shoe market. The sports shoes market is a growing area of sales. Therefore, we need to also gain a foothold in the sports shoe market.
ABC is exploring new products in the sports shoe market and has spent a lot on R & D over the last year end a half (Unclear). Next January we will launch a new product which is a durable, waterproof sports shoe. We hope to break into the sports shoe market and secure a competitive market share.

By Patricia and Ka lai

ABC Company By Edwina and Ka Yiu

Change words in red. Hints in green.

ABC, one of the biggest suppliers of leather soled shoes, has been operating in China for 15 years. Since China is our biggest market, in January 2004 we ran a marketing campaign. As a result, ___ (preposition) February 2004 sales increased by 5%.

Therefore (Choose a better phrase), Abacon, our main competitors, lost 3% of market share. Abacon has been diversifying their product range, so it has gained in the sports shoe market, which is a growing area of sales.
In order to gain a foothold in the sports shoe market, ABC is exploring new products and has spent a lot on R&D over the last year and a half. ABC will launch a new product – a durable and waterproof sports shoe next January. ABC hope the new sports shoe will help it to break into the market and secure a competitive market share.

By Edwina and Ka Yiu

ABC Company By Algie Etta and Sandy

ABC is one of the biggest suppliers of leather soled shoes. China is our biggest market and we have been operating there for 15 years. In January 2004 we ran a marketing campaign and so the sales increased by 5% in February 2004.

Our main competitor is Abacon. It lost 3% of market shares owing to our sales increase. However, Abacon has been diversifying their product range and they have gained in sports shoe market. ABC need to gain a foothold in the sports shoe market as the sports shoe market is a growing area of sales. ABC are exploring new products in the sports shoe market and it has spent a lot on R&D over the last year and a half.

Next January ABC will launch a new product which is a durable, waterproof sports shoe. As a result, ABC hopes to break into the sports shoe market as well as securing a competitive market share.

By Algie Etta and Sandy

ABC Company by Rita

Change words in red.

ABC, one of the biggest suppliers of leather soled shoes, has been operating in China, our biggest market, for 15 years. In January 2004 we ran a marketing campaign and in February 2004 sales increased by 5%. Our main competitor Abacon, lost 3% of market share and therefore has been diversifying their product range. Abacon gained in the sports shoe market which is growing area of sales. ABC is exploring new products to gain a foothold in sports shoe market. ABC have spent a lot on R&D over the last year and a half and new product, durable and waterproof sports shoes, will be launched in next January. ABC hopes to break into sports shoe market and secure competitive market share.

Homework - complaint letter

Change words in red. Hints in green.

Dear Easilife,

Please be informed that the office furniture has arrived. Although, you
advertise yourself as a top-quality brand, the product we purchase (present perfect ) was well below the standard we expected. Unfortunately, one of the executive armchairs is damaged _____ (reason word) the leather was torn. It would be appreciate it if the faculty goods can be replaced as soon as possible.

Also, you mention (past tense) before a 10% discount can be offered if we order over
$10,000-, but inside the invoice we could not found any discount or special
offer. Could you please issue another invoice for us, so that we can pay for it
immediately?

Thank you for your kind attention, and we hope to hearing from you
soon.

Rita Cheng
Otherwise a good email

Dear Easilife,

Please be informed that the office furniture has arrived. Although, you advertise yourself as a top-quality brand, the product we purchase was well below the standard we expected. Unfortunately, one of the executive armchair is damaged, the leather was torn. It would be appreciate it if the faculty good can be replaced as soon as possible.

Also, you mention before a 10% discount can be offered if we order over $10,000-, but inside the invoice we could not found any discount or special offer. Could you please issue another invoice for us, so that we can pay for it immediately?

Thank you for your kind attention, and we hope to hearing from you soon.

Rita Cheng

Homework - Complaint letter

Very good, except for one spelling mistake. It would also be better if divided into three paragraphs. Also, perhaps you should ask for a new invoice.

Dear Sir or Madam

I am writing about the delivery of the computers. One of them has a small fault. The on/off switch is a little bit loose. Also, the total amount on the invoice was wrong. This was not the high stardand of service that we have come to expect from you. Would you please help me to arrange the replacement of the computer? I look forward to receiving your reply as soon as possible.

Yours faithfully

Ann Chan

Saturday, October 07, 2006

Homework - email reply to group 1

Look at the comments in red.

Dear Group 1

5 desktop computers of DC12 and 10 notebooks of NB347 have been received
earlier today. However, one desktop computer cannot be booted up (change word: 's_________'). Would you deliver the other (change to: 'e_______ f___ a________') one to me (delete) within this week?

Moreover, the invoice shows that no discount h____ b______ (present perfect passive) given to me. Please check and send the revised invoice for me to arrange payment.

I am looking forward to receiving your reply.

Best regards

Mary

Otherwise a good email



Dear Group 1

5 desktop computers of DC12 and 10 notebooks of NB347 have been received earlier today. However, one desktop computer cannot be booted up. Would you deliver the other one to me within this week?

Moreover, the invoice shows that no discount given to me. Please check and send the revised invoice for me to arrange payment.

I am looking forward to receiving your reply.

Best regards
Mary

Monday, September 25, 2006

WONDERLAND

Come Everybody! Join our party!
How would you celebrate your kid’s birthday this year?
To have a wonderful and unforgettable celebration, we can provide a fun place with kid’s most favourite menu and exciting games.
You can also get a FREE birthday gift and birthday cake!!!!!
Don’t miss the chance! Dial to Wonderland immediately, your kids must get more than they expected!!!!

Adam's corrections. Change the words in red. Hints in green.

Come Everybody! Join our party! How would you celebrate your kid’s birthday this year? To have (Change to one word, F___) a wonderful and unforgettable celebration, we can provide a fun place with kid’s most favourite menu and exciting games. You can also get a FREE birthday gift and birthday cake!!!!! Don’t miss the chance! Dial to ( C___ )Wonderland immediately, a____ your kids must get more than they expected!!!!

Educating TV Games

Have you planned to buy a birthday gift for your kid? It is troublesome for people to think about it. But we absolutely can solve the problem for you. Don’t wait for someone else to do it for you. Let’s us do the chore for you!

Visit our shop and choose one of the marvellous Educating TV game. Thought playing, your kid will learn more English vocabularies and idioms. Your kid must love it! I dare.

What are you waiting for? Visit our shop with your kid now!

Learning with fun, it’s what we have done!

Adam's corrections. Change words in red. Hints in green.

Have you planned to buy a birthday gift for your kid? It is troublesome for people to think about it. But we absolutely can solve the problem for you. Don’t wait for someone else to do it for you. Let’s us do the chore for you! Visit our shop and choose one of the (change to a personal pronoun) marvellous Educating TV game. Thought (wrong word/ spelling) playing, your kid will learn more English vocabularies (usually single) and idioms. Your kid must love it! I dare(??). What are you waiting for? Visit our shop with your kid now! Learning with fun, it’s what we have done!

Advertising Music Pad

Do you feel boring after a whole day of work? It is common to relax by listening to music. Have you consider making your own music mixture? Dancing on your feet, and creating the perfect match! By Stepping on our “Music Pad” you will enjoy the creation and fitness of your body.

Adam's corrections. Change words in red. Hints in green.

Do you feel boring after a whole day of (replace with one word) work? It is common to relax by listening to music. Have you consider (tense) making your own music mixture? Dancing on your feet, and creating the perfect match! By Stepping on our “Music Pad” you will enjoy the creation and fitness of your body.

Advertisment

Have you ever heard that eating an apple a day will keep the doctor away? Have you ever heard that drinking apple juice can make your body slimmer and look younger? Do you think an apple juice with low calories and sodium, but no fat, with 120% Vitamin C, could be bought from your nearest supermarket at only $10- per 2Ls? It is true! What are you waiting for? Buy two bottles ABC Slim Apple Juice can get one tea tumbler free!

Adam's corrections. Change words in red. Hints in green.

Have you ever heard that eating an apple a day will keep the doctor away? Have you ever heard that drinking apple juice can make your body slimmer and look younger? Do you think an apple juice with low calories and sodium, but no fat, with 120% Vitamin C, could (tense) be bought from your nearest supermarket at only $10- per 2Ls? It is true! What are you waiting for? Buy two bottles ABC Slim Apple Juice can (conjunction)get one tea tumbler free!

Lession 4 - Advertisement Slogan

New Generation of Portable Computer – SMILE series

Still bringing along your stone-likes and old-fashioned notebook?
Working like a tortoise??

Slim
– Notebook is designed to streamline briefcase outlook
Mobility
– Dual Core CPU is installed and the notebook is powered with built-in Wi-Fi and ready for connection to wireless LAN
Innovation
– Creative ergonomic keyboard design will make your work finishing quickly and more comfortable
Long battery life
– Extended lithium battery can be last for over 15 hours continuous operation
Entertainment
– Built-in 3D graphic technology gives you enjoying 3D games world at any times.


Buy it NOW for Special Offer!!!

Adam's corrections. Change words in red. Hints in green.

New Generation of Portable Computer – SMILE series

Still bringing along your stone-likes and old-fashioned notebook?

Working like a tortoise??

Slim – Notebook is designed to (conjunction and artcle needed.) streamline briefcase outlook
Mobility – Dual Core CPU is installed and the notebook is powered with built-in Wi-Fi and ___ (verb) ready for connection to wireless LAN
Innovation – Creative ergonomic keyboard design will make your work finishing (word form) quickly and more comfortable
Long battery life – Extended lithium battery can be last for over 15 hours ____ (preposition) continuous operation
Entertainment – Built-in 3D graphic technology gives you enjoying (adjective form needed) 3D games world at any times (one word). Buy it NOW for ___ Special Offer!!!